Get help installing Office 365 Home

Here’s a list of solutions for common issues. If you have a specific error message or error code, one of these articles might help.

Issue

Solution

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Download & install   

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Activation and starting Office   

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Install Office on another computer or device   

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Office on iPads & iPhones   

  • On your iPhone or iPad    download Word, Excel, Outlook, and PowerPoint from the Apple app store.

  • Ready to use Office on your device?    After you install the apps you want, sign in with the same email account that’s associated with Office. This is the account you used to sign in to My Account. Check out Install and set up Office on an iPhone or iPad.

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Office on Android phones & tablets, or Chromebooks   

Error codes and messages

Here's an example of an error message with an error code:

Error code 0-3

Error code 30174-4, 30125-4, 30038-4, or 30125-1011 when installing Office

Error code 3-4, 12002-4, 12007-4, or 12152-4 when installing Office

Error code 0-3 when installing Office

"…Another installation is in progress…" error when installing Office

"The account isn't associated with this Office product" message when I try to sign in to my account

"…we can't sign you in right now" error when installing Office

Error code 30169-22 when installing Office

Error code 30033-27 when installing Office

Error code 30094-4 when installing Office

Error code 30145-4 when installing Office

"We're sorry…we can't install Office without modern Windows" error

Can’t switch from Office 365

Error code 0-1011, 30088-1015, or 0-1005 when installing Office

Error when installing Office for two different countries

Error code 30015-6 when installing Office

Although the following articles are not directly related to installation, you might find them useful:

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