Get help installing Microsoft 365 Family

Download & install   

• Just need to know how to install?    Learn how to Install Office on your PC or Mac, and mobile devices.

• Download taking too long?    Switch to a wired connection if you can. If that doesn’t help, you might need to temporarily turn off your anti-virus software or firewall.

• Looking for 64-bit Office?    Sometimes, the 64-bit version of Office is the right choice. Learn about the differences and how to install it.

• Want to use Office in another language?    Check out your options.

• Having problems with the Install button?    Look at The Install button on My Account won't install Office.

Activation and starting Office   

• Just want to know how to activate your new install of Office?    Look at Activate Office for a PC or Activate Office for Mac.

• Did you get an Unlicensed Product error?    Look at Unlicensed Product and activation errors in Office for possible solutions.

• Trouble activating Office on your Mac?    Look at What to try if you can't install or activate Office 2016 for Mac for possible solutions.

• Can’t find Office on a Windows PC?    See Can't find Office applications in Windows 10, Windows 8, or Windows 7?

• Add app icons to the dock on a Mac    When you install Office 2016 for Mac, the app icons aren’t automatically added to the dock. See Add the Office for Mac app icon to the dock 

Install Office on another computer or device   

• Want to install Office on a family member's computer?    Share your subscription.

• Want to reinstall Office?    See Install Office on your PC or Mac.

Office on iPads & iPhones   

• On your iPhone or iPad    download Word, Excel, Outlook, and PowerPoint from the Apple app store.

• Ready to use Office on your device?    After you install the apps you want, sign in with the same email account that’s associated with Office. This is the account you used to sign in to My Account. Check out Install and set up Office on an iPhone or iPad.

Office on Android phones & tablets, or Chromebooks   

• On your Android phone or tablet    Download Word, Excel, PowerPoint, and Outlook from the Google Play store.

• On your Chromebook    You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. See How to install and run Microsoft Office on a Chromebook.

• Ready to use Office on your device?    After you install the apps you want, sign in with the same email account that’s associated with Office. This is the same account you use to sign in to your account portal. Check out Set up Office apps and email on Android.