Fix issues with adding files to a StaffHub team

Important: Effective October 1, 2019, Microsoft StaffHub will be retired. We're building StaffHub capabilities, including schedule and task management, into Microsoft Teams. To learn more, read Microsoft StaffHub to be retired.

Last updated 9 October, 2017

If you turn off Office 365 Groups or a team manager deletes the Office 365 Group, StaffHub users won't be able to share content in their Files area for the app.

Microsoft StaffHub creates an Office 365 Group every time a new StaffHub team is created. This Office 365 Group is used to store the files that are shared within the team.

Symptom

Staffhub team members or a manager report they're having issues when trying to add new files to a team. This may mean that the Office 365 Group has either been deleted for this team or Office 365 Groups has been disabled in the organization. The Staffhub team members may see the following error message:

  • The Office 365 Group connected to this StaffHub team has been blocked or removed. Please contact your IT administrator to get it resolved. You can provide them this group ID: <groupID>.

Resolution

To fix this issue, you need an Office 365 admin account. If you don't have an admin account, contact your IT department or technical support to do the following steps for you:

  • Make sure that Office 365 Groups is enabled for your organization. Learn more.

  • If the group has been deleted, you can try to restore it by following the steps in this topic: Restore a deleted Office 365 Group.

  • If you can't recreate the group, you'll need to create a new team. When you create a new team, you'll have to redo everything, such as adding team members, recreating schedules, and re-uploading files. There isn't a way to leverage any of the work you did before.

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