Error when opening password-protected files on a mobile device

If you're you seeing a "Something went wrong.." error message when trying to open a password-protected Excel file on your mobile device, it might be because the file is a format that's not supported by your mobile device. If so, you can work around the error by opening the file on a desktop computer and saving it to a file format that's supported on your mobile device.

Important: This workaround might not save all the latest changes, formatting, and features of the workbook specific to the version of Excel you are using.

  1. Open your password-protected Excel file on a computer running Windows.

  2. Select File > Save As.

  3. In the file formats list, select .xlsx or another file format that is supported on your device.

Supported Excel file types
  • .XLSX

  • .XLSM

  • .XLSB

Supported Excel file types
  • .XLS (File opens in Read-Only mode)

  • .XLSX

  • .XLSM

  • .XLSB

  • XLTX

Supported Excel file types
  • .XLSX

  • .XLSM

  • .XLSB

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