If you started an update of Office and received the error message, "Something went wrong..." and error code 30088-26, try the following to fix this issue. We've listed the most common solutions first, so try them in order.
Solution 1 - Repair Office from the Control Panel
The steps to access the repair tool vary depending on your operating system. Choose your operating system from the dropdown list below.
- Select your operating system
- Windows 10
- Windows 8 or 8.1
- Windows 7 or Vista
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Right-click the Start button
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Select the Microsoft Office product you want to repair, and select Modify.
Note: This will repair the entire Office suite even if it's just one application you want to repair such as Word or Excel. If you have a standalone app installed, then search for that application by name.
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In the window How would you like to repair your Office Programs, select Online Repair > Repair to make sure everything gets fixed.
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Follow the instructions on the screen to complete the repair.
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Right-click the Start button
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From Category view, under Programs, select Uninstall a program.
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Right-click the Microsoft Office product you want to repair, and from the drop-down, select Change.
Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
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In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair.
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Follow the remaining instructions on the screen to complete the repair.
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Click the Start button
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From Category view, under Programs, select Uninstall a program.
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Click the Office product you want to repair, and then click Change.
Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
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In How would you like to repair your Office Programs, select Online Repair to make sure everything gets fixed, and then select Repair.
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Follow the remaining instructions on the screen to complete the repair.
Solution 2 - Uninstall and reinstall Office
If repairing Office doesn't resolve this error you may have to completely uninstall and then reinstall Office. Follow the steps below.
Tip: Uninstalling Office only removes the Office applications from your computer, it won't remove any of the files, documents, or workbooks you created using the apps.
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Select the button below to download and install the Office uninstall support tool.
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Follow the steps below to download the uninstall support tool according to your browser.
Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
Edge or Chrome
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In the lower-lower left or upper-right corner, right-click SetupProd_OffScrub.exe > Open.
Edge (older) or Internet Explorer
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At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
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In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
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Select the version you want to uninstall, and then select Next.
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Follow through the remaining screens and when prompted, restart your computer.
After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
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Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.
