Email notifications for missed messages for organization chats and groups

Kaizala lets people within your organization directory discover and start 1:1 or group chats with each other. This feature ensures that employees who do not have Kaizala installed get email notifications for messages sent to them via Kaizala. This feature provides the following capabilities:

Start chats and form groups with non-Kaizala users within your organization directory

Employees can discover and start secure chats and groups with other employees in the organization via directory search feature in Kaizala. If the recipients are not on Kaizala (and in Azure Active Directory (Azure AD)), they will receive notifications via email for these messages.

Example: Rishi can start a chat with Rohan in his organization and invite him, even though Rohan is not on Kaizala.

Images of phone UI of starting a chat with a user who is not on Kaizala.

Example: Rishi can add Rohan to his work group and invite him, even though Rohan is not on Kaizala.

Images of phone UI of adding to a work group a user who is not on Kaizala.

Users will automatically receive missed message emails inviting them to Kaizala

Employees who are not on Kaizala will receive email messages on their Azure AD account for missed messages periodically. Employees will be provided with a guided experience to install Kaizala, link their Office 365 account, and see the chats and groups of which they are a part.

Example: Rohan receives missed message notifications via email that help him to install Kaizala.

Images of phone UI of missed messages notifications for a user who is not on Kaizala.

Example: After installing Kaizala and linking to his Office 365 account, Rohan gets all the chats and groups of which he was a part prior to joining Kaizala.

Images of phone UI of receiving chats and groups by a user who previously was not on Kaizala.

Tenant admin controls

The Office 365 global administrator or Kaizala administrator can turn on or off the email notifications in the Kaizala management portal. The policy control is available in the Settings > Tenant Policy > Invitations section.

Screenshot of the Tenant policies page in Kaizala.
  • When turned on, users who are not on Kaizala will start receiving missed message emails. The frequency will be capped at 1 in 24 hours and a maximum limit of 10.

  • When turned off, users will stop receiving missed message emails.

  • Additionally, users get an option to unsubscribe from the email notifications at any point, directly from the mailer.

Regional availability

In addition to the previous admin controls, the feature is automatically enabled in Austria, Bahrain, Bangladesh, Bolivia, Brazil, Brunei, Cambodia, Cayman Islands, Chile, Croatia, Czech Republic, Ecuador, Egypt, El Salvador, Ethiopia, Finland, France, Guatemala, Hong Kong, India, Indonesia, Ireland, Japan, Jordan, Kenya, Lebanon, Libya, Maldives, Mexico, Myanmar, Netherlands, Nicaragua, Nigeria, Panama, Portugal, Puerto Rico, Qatar, Romania, Rwanda, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, and United States. Roll out of this feature will start in June 2019. For the rest of the countries and regions, the feature can be enabled anytime from the Kaizala management portal by the tenant admin (as shown in the Tenant admin controls section).

See Also

Organization chats and groups in Kaizala

Kaizala help center

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