If you’ve set rules to organize your incoming mail but they’re not all working as you expect them to, these steps might help you find and fix the problem.
To fix a broken rule:
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Click File > Manage Rules & Alerts.
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If you see a message that says you have a broken rule that needs to be modified, click OK.
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Check the box next to the rule in red.
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Click the links under Rule description and edit the rule as needed, and then click OK.
To change the settings, name, location or behavior of a rule:
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Click File > Manage Rules & Alerts.
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Check the box next to the rule that you want to modify.
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Click Change Rule, click the type of change you want to make, and then complete the steps.
Note: To delete a rule, in the Rules and Alerts dialog, check the box next to the rule, and then click Delete.
