Diagnostic data in Office

Together, diagnostics and feedback are how you, and your Office programs, tell Microsoft what's really going on. As you use Office, we collect diagnostic information which helps us find and fix problems, improve our products and services, and provide you with customized experiences. Also, to make sure we're listening to you, our customer, we've built ways for you to send us feedback at any time.

What data is collected and why

The scope of diagnostic data sent will depend on whether you choose Full or Basic as your diagnostic data setting. This anonymized data is sent to Microsoft and used solely to help us understand application issues. No personal data is collected and the diagnostic information we gather cannot be used to identify a particular user.

At the Basic level we collect only data necessary to keep Office programs up to date, functioning properly and secure. Basic data includes information about the program itself, the proper function of Office, and basic error data. We collect the following data at the Basic level:

  • Connectivity and configuration data such as the version of Office in use; and the name, version, and publisher of any add-ins installed and being used in Office

  • Whether Office is ready for an update and if there are factors that may impede the ability to receive updates

  • Whether updates install successfully

  • Data about the reliability of the diagnostics collection system

  • Basic error reporting, which is health data about the Office programs running on your device; for example if a program such as Word hangs or crashes

Full data includes everything collected with Basic data, plus additional information that enables Microsoft to fix and improve its’ products for all users. The following list includes examples of the additional information Office collects at the Full level.

  • Additional data about Office connectivity and configuration beyond that collected at the Basic level

  • Application usage, such as which Office programs are opened on a device, how long they run, which processes they use, and how quickly they respond to input

  • Enhanced error reporting, including the memory state of the device when program crash occurs (which may unintentionally contain parts of a file you were using when the problem occurred) 

  • To help you get the most out of Office, we may tell you about features you may not know about or that are new

No personal data is intentionally collected and the diagnostic information we gather cannot be used to identify a particular user.

How do I configure my diagnostics data settings?

When you are setting up Office for the first time, you will see the Share how you use Office screenYou can select either Basic or Full at that time.

To change your selections after you've initially set up Office go to File > Options > Trust Center > Trust Center Settings >Privacy Options in any Office application.

The Privacy options section of Trust Center Settings in Office for Windows

When Office is first set up, you can choose to set your options to either Send basic diagnostic data or Send full diagnostic data.

To change your selections after you initially set-up Office, launch the Office program in which you want to change your settings. Next, open the App menu, select Preferences, select Security & Privacy. You can then select your preference.

The diagnostic data settings of the Security & Privacy dialog box in Office for Mac

When Office is first set up, you can choose to set your options to either Send basic diagnostic data or Send full diagnostic data.

To change your selections after you've initially set up Office go to the Settings app in iOS, select the tab for any of the Office programs, then select Help Us Improve. You can then set the Diagnostic Type to your preference.

The diagnostic data settings on the Help Me Improve tab of Office for iOS

We need your feedback

How do I give feedback on Microsoft Office explains how you can help us improve Office.

See Also

Privacy at Microsoft

Microsoft Privacy Statement

Windows Privacy

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×