Tips for Teams calls
Whether you're on your desktop or mobile phone, here are different ways to collaborate with calls in Microsoft Teams.
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Transfer a call
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When you're in a call, on the call controls, select More actions
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Type in the name of the person you'd like to transfer the call to, and choose them.
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Select Transfer to finish it.
Merge a call
If you're on a call and want to pull someone new in, merge your existing call with a new one.
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Go to Calls, type a name or number, and select Call.
Your first call automatically gets put on hold when you make the second call. -
After the second call connects, on your call controls, select More actions
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Choose a call to merge with, and then select Merge.
Park a call
Place a call on hold on one device and pick it up from another.
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When you're on a call with your first device, select More actions
Teams gives you a unique code to retrieve your call later. -
On a second device, such as a mobile phone, go to the Teams app and select Calls.
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Tap Make a call > Parked calls.
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Enter the unique code and tap Pick up.
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If needed, select More actions
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