Control calls using a headset in Teams

Control calls using a headset in Teams

Teams supports controlling your calls and meetings using the physical buttons on your USB headsets and peripheral devices. Use controls such as mute, unmute, answer, and volume up or down.

We've seen issues with the devices in the list below, and the call controls might not work as expected. We're working with our partners to address these issues, so make sure to check back here regularly for updates.

Note: If you've been upgraded to Teams calling but haven't updated Skype for Business, you should close Skype for Business when using Teams to make sure your call controls work with your USB headsets and peripherals.

Devices with known limitations and issues

Logitech

Connect

MeetUp

Polycom

CX100

CX300

Plantronics

540-M

APU-75

C220-M

Calisto 800 Series

Savi 400 and 700 Series when used with hub software

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