Contact support for business products - Admin Help
|
Billing support is provided in English from 9 AM–5 PM (9 AM–6 PM in Australia), Monday–Friday. Admins, have your account details ready when you call. |
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In the United States, call 1 800 865 9408.
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In Australia, call 1 800 197 503.
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In Canada, call 1 800 865 9408.
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In the United Kingdom, call 0800 032 6417.
If your Office 365 or Microsoft 365 Business support phone number isn't listed above, use the dropdown menu below to choose your country or region.
- Select your country or region
- Afghanistan
- Aland Islands
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Anguilla
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Ascension
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain (Kingdom of)
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bonaire
- Bosnia and Herzegovina
- Botswana
- Bouvet Island
- Brazil
- British Virgin Islands
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde (Cabo Verde)
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China (PRC)
- Christmas Island
- Cocos (Keeling) Islands
- Colombia
- Comoros
- Congo
- Congo (DRC)
- Cook Islands
- Costa Rica
- Côte d'Ivoire
- Croatia
- Curacao
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Ethiopia
- Falkland Islands
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- French Southern Territories (Antarctic Lands)
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Heard Island and McDonald Islands
- Honduras
- Hong Kong SAR
- Hungary
- Iceland
- India
- Indonesia
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Jan Mayen
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Korea
- Kosovo
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Macau SAR
- Macedonia
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Micronesia
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niue
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- Nigeria
- Norfolk Island
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palestinian Authority
- Palau
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Pitcairn Islands
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- Portugal
- Puerto Rico
- Qatar
- Reunion
- Romania
- Russia
- Rwanda
- Saba
- Saint Barthelemy
- Saint Lucia
- Saint Martin
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- Samoa
- San Marino
- Sao Tome and Principe
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Sint Eustatius
- Singapore
- Sint Maarten
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- South Georgia and South Sandwich Islands
- South Sudan
- Spain
- Sri Lanka
- St Helena
- St Kitts & Nevis
- Suriname
- Svalbard
- Swaziland
- Sweden
- Switzerland
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Timor-Leste
- Togo
- Tokelau
- Tonga
- Trinidad & Tobago
- Tristan da Cunha
- Tunisia
- Turkey
- Turkmenistan
- Turks and Caicos Islands
- Tuvalu
- UAE (United Arab Emirates)
- Uganda
- Ukraine
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City
- Venezuela
- Vietnam
- Virgin Islands, US
- Wallis and Futuna
- Yemen
- Zambia
- Zimbabwe
Country or region |
Phone number |
Hours |
---|---|---|
Afghanistan |
+92 21 111 674 357 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Aland Islands |
08009 8462 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Albania |
04 451 5151 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Algeria |
021 89 10 70 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
American Samoa |
800-865-9408 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Andorra |
+1 312 843 5144 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Angola |
+351 21 366 5030 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Anguilla |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Antigua and Barbuda |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Argentina |
0800 266 1512 |
Billing Support: Technical Support: Alternative Phone Number: 011 5354 2347 |
Country or region |
Phone number |
Hours |
---|---|---|
Armenia |
010 541 082 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Aruba |
+1 312 843 5146 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Ascension |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Australia |
1800 197 503 |
Billing Support: Technical Support: Alternative Phone Number: 02 8223 9959 |
Country or region |
Phone number |
Hours |
---|---|---|
Austria |
0800 080 650 |
Billing Support: Technical Support: Alternative Phone Number: 01 206 09 15 78 |
Country or region |
Phone number |
Hours |
---|---|---|
Azerbaijan |
01 24 37 35 55 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Bahamas |
800 865 9408 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Bahrain (Kingdom of) |
800 81 250 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Bangladesh |
157 0011 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Barbados |
1 877 639 0597 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Belarus |
8 820 0071 0003 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Belgium |
0800 81174 |
Billing Support: Technical Support: Alternative Phone Number: 02 200 88 84 |
Country or region |
Phone number |
Hours |
---|---|---|
Belize |
001 212 497 6305 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Benin |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Bermuda |
1 877 639 9636 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
Bhutan |
1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Bolivia |
800 110 263 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Bonaire |
+1 312 843 5146 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Bosnia and Herzegovina |
0800 20 230 |
Billing Support: Technical Support: Alternative Phone Number: +387 33 606 100 |
Country or region |
Phone number |
Hours |
---|---|---|
Botswana |
+27 21 427 3315 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Bouvet Island |
+1 312 843 5149 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Brazil |
0800 762 1146 |
Billing Support: Technical Support: Alternative Phone Number: |
Country or region |
Phone number |
Hours |
British Virgin Islands |
800-865-9408 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Brunei |
800 1111 673 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Bulgaria |
00800 118 4446 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Burkina Faso |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Burundi |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Cambodia |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Cameroon |
+225 20 24 24 90 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Canada |
1 800 865 9408 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Cape Verde (Cabo Verde) |
+351 21 366 5030 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Cayman Islands |
1 877 308 6465 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Central African Republic |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Chad |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Chile |
800 226 826 |
Billing Support: Technical Support: Alternative Phone Number: 123 002 000 05 |
Country or region |
Phone number |
Hours |
---|---|---|
China (PRC) |
800 988 0365 |
Billing Support: Technical Support: Alternative Phone Number: 400 920 0365 (Mobile) |
China (PRC) Only for Office 365 operated by 21Vianet |
+86 4000 890 365 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Christmas Island |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Cocos (Keeling) Islands |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Colombia |
01 800 518 1781 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Comoros |
+1 312 843 5147 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Congo |
225 20 24 24 90 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Congo (DRC) |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Cook Islands |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Costa Rica |
0800 012 1447 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Côte d'Ivoire |
020 24 24 90 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Croatia |
0800 222 225 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Curacao |
+1 377 302 1308 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Cyprus |
8009 2519 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Czech Republic |
800 701 371 |
Billing Support: Technical Support: Alternative Phone Number: 239 016 433 |
Country or region |
Phone number |
Hours |
---|---|---|
Denmark |
80 34 76 23 |
Billing Support: Technical Support: Alternative Phone Number: 38 48 70 67 |
Country or region |
Phone number |
Hours |
---|---|---|
Djibouti |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Dominica |
+1 312 843 5150 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Dominican Republic |
1 800 751 3455 |
Billing Support: Technical Support: Alternative Phone Number: 1 809 200 8794 |
Country or region |
Phone number |
Hours |
---|---|---|
Ecuador |
1 800 225 528 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Egypt |
0800 000 0325 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
El Salvador |
800 6676 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Equatorial Guinea |
+1 312 843 5144 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Eritrea |
974 44 119418 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Estonia |
800 0044 483 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Ethiopia |
+27 21 427 3315 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Falkland Islands |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Faroe Islands |
+45 38 48 70 67 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Fiji |
004 890 1001 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Finland |
0800 98462 |
Billing Support: Technical Support: Alternative Phone Number: 09 72 51 96 30 |
Country or region |
Phone number |
Hours |
---|---|---|
France |
0805 540 594 |
Billing Support: Technical Support: Alternative Phone Number:01 57 32 42 97 |
Country or region |
Phone number |
Hours |
---|---|---|
French Guiana |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
French Polynesia |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
French Southern Territories (Antarctic Lands) |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Gabon |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Gambia |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Georgia |
032 297 0124 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Germany |
0800 589 2332 |
Billing Support: Technical Support: Alternative Phone Number: 069 380 789 508 |
Country or region |
Phone number |
Hours |
---|---|---|
Ghana |
+234 1 271 0156 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Gibraltar |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Greece |
00800 4414 2831 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
Greenland |
1 312 843 5152 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Grenada |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Guadeloupe |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Guam |
800-865-9408 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Guatemala |
1 800 300 0069 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
Guernsey |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Guinea |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Guinea-Bissau |
+1 312 843 5153 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Guyana |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Haiti |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Heard Island and McDonald Islands |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Honduras |
800 0123 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Hong Kong SAR |
3 071 3055 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Hungary |
+36 80 983 899 |
Billing Support: Technical Support: Alternative Phone Number: +36 1 778 9292 |
Country or region |
Phone number |
Hours |
---|---|---|
Iceland |
800 9609 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
India |
000 800 440 2038 |
Billing Support: Technical Support: Alternative Phone Number: 1800 200 2052 |
Country or region |
Phone number |
Hours |
---|---|---|
Indonesia |
007 803 011 0882 (Telkom) |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Iraq |
+965 2243 1071 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Ireland |
1 800 995309 |
Billing Support: Technical Support: Alternative Phone Number: 01 656 9837 |
Country or region |
Phone number |
Hours |
---|---|---|
Isle of Man |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Israel |
1 809 344 179 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Italy |
800 917 919 |
Billing Support: Technical Support: Alternative Phone Number: 02 6943 0746 |
Country or region |
Phone number |
Hours |
---|---|---|
Jamaica |
1 800 865 9408 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Jan Mayen |
+1 312 843 5149 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Japan |
0120 996 680 (Office 365 Enterprise) |
Billing Support: Technical Support: Other Plans: Alternative Phone Number: |
Country or region |
Phone number |
Hours |
---|---|---|
Jersey |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Jordan |
18 800 000 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Kazakhstan |
8 800 555 1349 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Kenya |
020 286 8800 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Kiribati |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Korea |
080 495 0880 |
Billing Support: Technical Support: Alternative Phone Number: 02 3483 1937 |
Country or region |
Phone number |
Hours |
---|---|---|
Kosovo |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Kuwait |
+965 22219876 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Kyrgyzstan |
+7 499 922 86 23 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Laos |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Latvia |
8000 42 33 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Lebanon |
01 97 40 81 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Lesotho |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Liberia |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Libya |
+965 2243 1071 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Liechtenstein |
+41 800 000 300 |
Billing Support: Technical Support: Alternative Phone Number: +41 22 76 141 14 |
Country or region |
Phone number |
Hours |
---|---|---|
Lithuania |
8800 30 960 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Luxembourg |
800 21094 |
Billing Support: Technical Support: Alternative Phone Number: 24 87 15 10 |
Country or region |
Phone number |
Hours |
---|---|---|
Macau SAR |
0800 111 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Macedonia |
0800 94 288 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Madagascar |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Malawi |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Malaysia |
1800 22 0030 |
Billing Support: Technical Support: Alternative Phone Number: 03 6207 4606 |
Country or region |
Phone number |
Hours |
Maldives |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Mali |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Malta |
8006 2231 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
Marshall Islands |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Martinique |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Mauritania |
974 44 119418 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Mauritius |
802 044 0086 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Mayotte |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Mexico |
01 800 563 0605 |
Billing Support: Technical Support: Alternative Phone Number: 01 55 4738 6567 |
Country or region |
Phone number |
Hours |
---|---|---|
Micronesia |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Moldova |
022 20 13 34 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Monaco |
+33 1 57 32 42 97 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Mongolia |
+7 499 922 86 23 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Montenegro |
080 081 110 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Montserrat |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Morocco |
0801 000 809 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
Mozambique |
1 312 843 5153 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Myanmar |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Namibia |
061 292 5016 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Nauru |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Nepal |
Telephone support not available; only online support. |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Netherlands |
0800 020 2546 |
Billing Support: Technical Support: Alternative Phone Number: 020 203 5362 |
Country or region |
Phone number |
Hours |
---|---|---|
New Caledonia |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
New Zealand |
0800 194 197 |
Billing Support: Technical Support: Alternative Phone Number: 09 912 7298 |
Country or region |
Phone number |
Hours |
---|---|---|
Nicaragua |
1800 0164 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Niue |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Niger |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Nigeria |
01 271 0156 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Norfolk Island |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Northern Mariana Islands |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Norway |
800 31068 |
Billing Support: Technical Support: Alternative Phone Number: 22 31 07 48 |
Country or region |
Phone number |
Hours |
---|---|---|
Oman |
800 73332 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Pakistan |
021 111 674 357 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Palestinian Authority |
+962 6 5503451 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Palau |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Panama |
00800 051 0398 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Papua New Guinea |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Paraguay |
009 800 441 0088 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Peru |
0800 77 464 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Philippines |
1800 1441 0625 (PLDT) |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Pitcairn Islands |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Poland |
800 70 23 20 |
Billing Support: Technical Support: Alternative Phone Number: 022 306 05 17 |
Country or region |
Phone number |
Hours |
---|---|---|
Portugal |
800 208 745 |
Billing Support: Technical Support: Alternative Phone Number: 21 366 5030 |
Country or region |
Phone number |
Hours |
---|---|---|
Puerto Rico |
1 800 865 9408 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Qatar |
44 119418 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Reunion |
+1 312 843 5147 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Romania |
0800 896 956 |
Billing Support: Technical Support: Alternative Phone Number: 372 741 961 |
Country or region |
Phone number |
Hours |
---|---|---|
Russia |
8 10 800 2548 1044 |
Billing Support: Technical Support: Alternative Phone Number: 499 922 86 23 |
Country or region |
Phone number |
Hours |
---|---|---|
Rwanda |
+225 20 24 24 90 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Saba |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Saint Barthelemy |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Saint Lucia |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Saint Martin |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Saint Pierre and Miquelon |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Saint Vincent and the Grenadines |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Samoa |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
San Marino |
+1 312 843 5154 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Sao Tome and Principe |
+1 312 843 5153 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Saudi Arabia |
800 844 4558 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Senegal |
800 103 072 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Serbia |
0800 190 095 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Seychelles |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Sierra Leone |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Sint Eustatius |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Singapore |
1 800 622 1856 |
Billing Support: Technical Support: Alternative Phone Number: 6622 1855 |
Country or region |
Phone number |
Hours |
---|---|---|
Sint Maarten |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Slovakia |
0800 102 365 |
Billing Support: Technical Support: Alternative Phone Number: 026 862 2111 |
Country or region |
Phone number |
Hours |
---|---|---|
Slovenia |
080 080 922 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Solomon Islands |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Somalia |
974 44 119418 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
South Africa |
080 020 2883 |
Billing Support: Technical Support: Alternative Phone Number: 021 427 3315 |
Country or region |
Phone number |
Hours |
---|---|---|
South Georgia and South Sandwich Islands |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
South Sudan |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Spain |
900 814 197 |
Billing Support: Technical Support: Alternative Phone Number: 912 718 160 |
Country or region |
Phone number |
Hours |
---|---|---|
Sri Lanka |
2423 254 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
St Helena |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
St Kitts & Nevis |
1 877 302 1308 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Suriname |
+1 312 843 5146 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Svalbard |
+1 312 843 5149 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Swaziland |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Sweden |
020 160 5899 |
Billing Support: Technical Support: Alternative Phone Number: 08 5176 1966 |
Country or region |
Phone number |
Hours |
---|---|---|
Switzerland |
0800 000 300 |
Billing Support: Technical Support: Alternative Phone Number: 022 76 141 14 |
Country or region |
Phone number |
Hours |
---|---|---|
Taiwan |
0800 666 802 |
Billing Support: Technical Support: Alternative Phone Number: 02 2656 7301 |
Country or region |
Phone number |
Hours |
---|---|---|
Tajikistan |
+7 499 922 86 23 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Tanzania |
+254 20 286 8800 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Thailand |
001 800 441 2619 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Timor-Leste |
+1 312 843 5155 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Togo |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Tokelau |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Tonga |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Trinidad & Tobago |
1 855 214 7711 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Tristan da Cunha |
+1 312 843 5151 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Tunisia |
71 168 700 |
Billing Support: Technical Support: Local call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Turkey |
0 850 3902777 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Turkmenistan |
+7 499 922 86 23 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Turks and Caicos Islands |
+1 312 843 5145 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Tuvalu |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
UAE (United Arab Emirates) |
8000 444 1578 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Uganda |
+27 21 427 3315 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Ukraine |
0800 502 285 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
United Kingdom |
0800 032 6417 |
Billing Support: Technical Support: Alternative Phone Number: 0203 450 6455 |
Country or region |
Phone number |
Hours |
---|---|---|
United States |
1 800 865 9408 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Uruguay |
000 411 002 7131 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Uzbekistan |
8 641 744 0010 |
Billing Support Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Vanuatu |
+1 312 843 5148 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
Vatican City |
800 917 919 |
Billing Support: Technical Support: Alternative Phone Number: 02 6943 0746 |
Country or region |
Phone number |
Hours |
---|---|---|
Venezuela |
0800 100 8763 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Vietnam |
120 852 137 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Virgin Islands, US |
800 865 9408 |
Billing Support: Technical Support: |
Country or region |
Phone number |
Hours |
---|---|---|
Wallis and Futuna |
+1 312 843 5147 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Yemen |
974 44 119418 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Zambia |
+27 21 427 3315 |
Billing Support: Technical Support: International call charges apply |
Country or region |
Phone number |
Hours |
---|---|---|
Zimbabwe |
+27 21 427 3315 |
Billing Support: Technical Support: International call charges apply |
Save time by starting your service request online. We'll help you find a solution or connect you to an expert who will contact you by email or phone. Learn about initial support response times.
-
Sign in with your Office 365 admin account. If you get the message "You don’t have permission to access this page or perform this action" then you aren't an Office 365 admin. Find the admin in your business.
-
In the Office 365 admin center, go to Support > New Service request.
-
In the Need help? pane, tell us what you need help with and press Enter.
-
If the results don't help, choose Let us call you. Confirm your contact number, then press Call me. The expected wait time for a call back is indicated in the Need help? pane.
With every subscription of Office 365 operated by 21Vianet, 21Vianet support provides technical, pre-sales, billing and subscription support. Support is available both online through the Office 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.
Authorized administrators can use the Office 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. For instructions, see Contact support.
The 21Vianet Office 365 technical support team troubleshoots only those issues that are related to Office 365 operated by 21Vianet. Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must work with their networking team for assistance.
Community and self-service support options
Self-service support is available for all Office 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. For more self-help resources, see Learn about Office 365 operated by 21Vianet.
Pre-sales support
Pre-sales support for Office 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. You can call during local business hours, Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. For instructions, see Contact support.
Billing and subscription management support
Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Office 365 operated by 21Vianet portal. For instructions, see Contact support.
Here are some examples of billing and subscription management issues:
-
Signing up for a trial or purchasing a subscription
-
Converting from a trial subscription to a paid subscription
-
Understanding the bill
-
Renewing a subscription
-
Adding or removing licenses
-
Canceling a paid subscription
Technical support
Technical support for Office 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. Some examples of these issues are listed in the following table.
Support category |
Examples |
---|---|
Installation and setup |
Exchange Online
SharePoint Online
Skype for Business Online
Office 365 ProPlus
|
Configuration |
Service configuration issues
|
Notes:
-
You can learn how to contact technical support here: Contact support.
-
Technical support does not include troubleshooting third-party services or add-ins. Learn about finding answers from other customers in the Community.
Technical support case handling
21Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.
Severity level |
Operations and support description |
Examples |
---|---|---|
Sev A (Critical) |
One or more services aren’t accessible or are unusable. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Multiple users or services are affected. |
|
Sev B (High) |
The service is usable but in an impaired fashion. The situation has moderate business impact and can be dealt with during business hours. A single user, customer, or service is partially affected. |
|
Sev C (Non-critical) |
The situation has minimal business impact. The issue is important but does not have a significant current service or productivity impact for the customer. A single user is experiencing partial disruption, but an acceptable workaround exists. |
|
Technical support initial response times
Initial response time is based on the severity levels described above. 21Vianet customer service team follow up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly.
Security level1 |
21Vianet customer support team Initial response |
Customer responsibility |
---|---|---|
Sev A2 (Critical) |
Initial Response: 1 hour or less; Follow up: continues effort until problem resolution. |
Provide solid business impact statement (see the severity A description and examples above); Allocate resource to ensure continues collaboration with 21Vianet customer support agent for the joint investigation and necessary communication; Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. |
Sev B (High) |
Initial Response: 1 business day or less. |
Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. |
Sev C (Medium) |
Initial Response: 3 business day or less. |
Provide accurate contact information and ensure reliable communication throughout the service request lifecycle. |
1 If the customer cannot provide required resource or make response for collaboration with 21Vianet customer support agent investigation in reasonable time, 21Vianet support team may lower down the severity level of a service request.
2 Severity A is only available to customers who had signed an advanced online service agreement with 21Vianet through a sales account manager. Severity A is available only for technical support. For billing and subscription management support, the highest severity level is B.
Technical support working hours
Severity A: 24*7 continuous service
Severity B/C: 9:00 ~24:00 (Beijing Time) a day, 365 days.
Contact support
Note: Assisted support options are for admins of Office 365 subscribed organizations only. If you use Office 365 but you’re not an admin, you can still get support in the community forums, or by contacting your admin.
Open an online request
Save time by starting your service request online. In the Office 365 admin center, choose Support > New service request.
Call support
Call support. If you encounter any problem with online request, phone support is available at (86) 400-089-0365.
Shared support responsibilities
21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer’s IT department plays in the support of its users.
Administrator roles and responsibilities
People with Office 365 administrator roles are the only ones in the customer’s organization authorized to access the Admin section of the Office 365 operated by 21Vianet portal and to communicate directly with 21Vianet about Office 365 service requests.
With Office 365 you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. For more information about the types of administrator roles, see Assigning admin roles in Office 365 operated by 21Vianet.
The administrator is:
-
Responsible for service administration and account maintenance.
-
The primary contact that sets up and supports each service user.
-
Authorized to submit service requests to 21Vianet.
The administrator's role is to:
-
Provide user account setup and configuration to allow users access to the services.
-
Address client connectivity, client software, and mobility installation issues.
-
Address service availability issues within the customer’s organizational span of control.
-
Use self-service support resources to resolve support issues.
The administrator is expected to provide initial assistance for the customer’s users. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should Contact support.
21Vianet support role
21Vianet's support role is to:
-
Troubleshoot and provide technical guidance for customer issues and escalations.
-
Gather and validate information related to specific service requests.
-
Provide issue coordination and resolution management.
-
Maintain communication with the administrators to help ensure that issues are addressed on an ongoing basis.
-
Provide assistance with licensing, invoicing, and subscription inquiries.
-
Provide assistance with purchasing and trial inquiries.
-
Continually gather customer feedback on how to improve the service through surveys.
Feature availability
To view feature availability across Office 365 plans, see Office 365 Service Description
Follow us on WeChat
Scan this QR code to follow us on WeChat and get the latest updates for Office 365 operated by 21Vianet.

This article applies to customers of Office 365 Germany, which has domains ending onmicrosoft.de. For more information, see Learn about Office 365 Germany.
As an admin for Office 365 Germany, you get free access to our knowledgeable support agents for help resolving technical issues, as well as for pre-sales, account, and billing support. You can also contact us on behalf of Office 365 Germany users in your organization.
Note: All of the support options below are for Microsoft Cloud Germany. For more information about how Microsoft uses the data that you provide when you contact Microsoft Office 365 support, please see the privacy statement.
Get assisted support
Assisted support options are for admins of Office 365 Germany subscribed organizations only. If you use Office 365 Germany at work or school, but you’re not an admin, you can still get support in the community forums, or by contacting your admin or IT department.
|
Open an online request.
|
|
Call support.
|
Region |
Phone number |
Hours |
---|---|---|
Germany |
0800 589 2330 |
Billing Support: Technical Support: Alternative Phone Number: 069 380 789 305 (Local call charges apply) |
All other markets within the European Economic Area |
+49 69 380 789 305 |
Billing Support: Technical Support: Telephone support is available via international call to Germany. International call charges apply. Call charges can be avoided by submitting a support ticket through the Office 365 admin center. |
Let our community help
|
You can also search the Office 365 for business community forums to find known issues and trending topics, or to post a new question. The community forums are monitored by trained Microsoft support agents who can help resolve your issue. |