Configure Clutter for your organization

Last updated 3 January, 2018

Tip: Focused Inbox is going to replace Clutter. Learn more: Update on Focused Inbox and our plans for Clutter.

As an Office 365 admin, you may have to manage the Clutter feature in Office 365. To turn the Clutter feature on/off for users in your organization, you must use Exchange PowerShell. (Individuals can turn it on/off using these instructions: Turn off/on Clutter in Outlook.)

Check out Using PowerShell with Exchange Online and Connect to Exchange Online PowerShell for details on using Exchange PowerShell. You need to have an account that has at least the Exchange Service administrator role in Office 365 and the ability to connect to Exchange Online with PowerShell.

Turn Clutter on using Exchange PowerShell

You can enable Clutter manually for a mailbox by running the Set-Clutter cmdlet. You can also view Clutter settings for mailboxes in your organization by running the Get-Clutter cmdlet.

  • Turn on Clutter for a single user named Allie Bellew

    Set-Clutter -Identity “Allie Bellew” -Enable $true

Turn Clutter off using Exchange PowerShell

You can disable Clutter manually for a mailbox by running the Set-Clutter cmdlet. You can also view Clutter settings for mailboxes in your organization by running the Get-Clutter cmdlet.

  • Turn off Clutter for a single user named Allie Bellew:

    Set-Clutter -Identity “Allie Bellew” -Enable $false

If you use PowerShell to bulk create your users, then you’ll need to run Set-Clutter against each user's mailbox to manage Clutter.

When does the Clutter on/off switch appear to users in Outlook on the web?

As an Office 365 admin, you can re-enable Clutter using Exchange PowerShell. Once this is done, Focused Inbox will be turned off and Clutter will be active again.

If you're using Outlook on the web with an Office 365 business subscription:

  • If user currently has Clutter enabled:

    • Clutter settings appear

  • If user currently has Focused Inbox enabled:

    • Clutter settings will not appear

  • If neither Clutter or Focused Inbox is enabled:

    • Both Clutter and Focused Inbox appear as options in the user's Mail Settings

If you're using Outlook.com:

  • If user currently has Clutter enabled:

    • Clutter settings appear

  • If user currently has Focused Inbox enabled:

    • Clutter settings will not appear

  • If neither Clutter or Focused Inbox is enabled:

    • Both Clutter and Focused Inbox appear as options in the user's Mail Settings

  • If user enabled Focused Inbox at some point in the past:

    • Clutter settings will never appear

      Otherwise,

    • Clutter settings will appear

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