Close your Outlook.com account

To permanently close your Outlook.com email account, you need to close your Microsoft account. When you close your Microsoft account, your email and contacts are deleted from our servers and can't be recovered. If you use your Microsoft account with Xbox, Skype, OneDrive, or other Microsoft services, you'll no longer be able to access those services.

  • If you want a fresh start, you can create a new account without closing your old account. This will give you a new Outlook.com email address, inbox and From address, and you won't lose access to your existing email and contacts.

  • If you want to use a new email address with your existing Outlook.com account, you can add an email address to your Outlook.com account. This will give you an additional email address which uses the same inbox, contact list, and account settings as your primary email address.

  • If you just need a new name to be associated with your account, you can change your profile photo or name.

  • If your account has been hacked and you want to recover it, see My Outlook.com account has been hacked.

Warning: When you follow the steps below, you're permanently shutting down your Microsoft account. All your email and contacts will be deleted from the server and can't be recovered, and you won't be able to access Microsoft services like Xbox, Skype, and OneDrive using that account. To simply sign out from your email account, select your name or profile picture at the top right corner of the window and choose Sign out.

  1. Go to Close your account.

    Note: If you're having trouble signing into your account or don't receive the sign-in code, see When you can't sign in to your Microsoft account.

  2. Follow the instructions on the page to make sure that your account is ready to be closed, and select Next.

  3. Read the list and check the boxes to acknowledge you’ve read each item.

  4. In the Select a reason drop-down list, choose the reason you're closing the account.

  5. Select Mark account for closure.

To learn more about what happens when you close your Microsoft account, see How to close your Microsoft account.

If you just want to sign out of Outlook.com, here's how.

  1. Select your account picture at the top of the screen.

    A screenshot of the profile picture button

  2. Select Sign out.

To stop signing in automatically, unselect Keep me signed in on the Enter password page.

A screenshot of the Keep me signed in check box on the Outlook.com sign in-page

See Also

My Outlook.com account has been hacked

Unblock my Outlook.com account

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