Change how you get 2-step verification codes

Last updated: January 6, 2019

Depending on how your Office 365 admin set up 2-step verification for your organization, you might be able to change how you get your codes.

Tip: Before you can do these steps, your admin needs to set up multi-factor authentication for your account.

The steps below are for accounts you use with Office 365 in your work or school. If you're trying to set up multi-factor authentication for a personal Microsoft account see How to use two-step verification with your Microsoft account.

  1. Sign in to Office 365 using your password and verification code.

  2. From the upper-right corner of the Office 365 window, select your account name and then select View account > Update contact preferences.

  3. From the My account page, choose Security & Privacy > Additional security verification.

  4. Choose Add or change your security verification settings > Update your phone numbers used for account security. This will display the following page:

    additional security verification page
  5. Choose how you want to get your verification code. Although all options are listed, your admin may not make them all available; you'll get a message if you choose an option your admin didn't enable.

  6. Follow the prompts on the page.

See Also

Sign in to Office 365 with 2-step verification

Fix common problems with 2-step verification

Create an app password for Office 365

Set up 2-step verification for Office 365

Admins: Set up multi-factor authentication for Office 365 users

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