Cannot start Office apps after Office 365 or Office 2016 activation

You purchased a new PC that came with Office 365 or Office 2016 pre-installed and have completed going through the activation process from a "Let's get started" page. Then, when you try to start an Office application, you'll instead be returned repeatedly to a "Let's get started" page. Follow these steps to get around this issue.

Install Office from My Office Account page

Important: Before you begin, be sure you have your email address and password handy. You'll need to sign in with the Microsoft account that you used to set up Office.

  1. Exit all your Office applications.

  2. Go to

  3. Depending on the version of Office you've purchased, do one of the following.

    • For Office 365, select Install, and then Install again.

    • For Office 2016, select the Office 2016 tab if you're not already there, and then select Install next to the product you purchased.

  4. Proceed with the Office installation as instructed. For more details about the installation process, see Install Office on your PC or Mac.

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