AutoSave is disabled for OneDrive, OneDrive for Business, and SharePoint locations

Important: This issue is now closed with the fix indicated below. For more information on other recent issues for your application, see Fixes or workarounds for recent Office issues.

Last Updated: September 29, 2017

ISSUE

After opening a file saved in OneDrive, OneDrive for Business, or SharePoint that is synced using a sync client, you may experience that the AutoSave is incorrectly disabled or greyed out. Hovering over the AutoSave toggle, the tool tip will prompt you with the following message:

AutoSave Not Available. This file location doesn't support AutoSave. Save to OneDrive or SharePoint Online if you want to use AutoSave.

This issue impacts the Office 2016 Monthly Channel Version 1708 (Build 8431.2079) update and higher. Coauthoring and autosave are not yet supported for customers who are on the FRDC or SA (Semi-Annual) release channel.

STATUS: FIXED

This issue is fixed in Monthly Channel Version 1708 (Build 8431.2094) and higher. To get the latest update immediately, open an Office app and choose File > Account > Update Options > Update Now.

If you continue to experience the issue or you haven't updated yet, you can use the following workaround:

  1. Open the Office app, click on File > Open and go to the server location (OneDrive or SharePoint)

  2. Using a web browser, open the file directly from SharePoint or OneDrive where the file is stored.

Note: Coauthoring and autosave are not yet supported for customer who are on the FRDC or SA (Semi-Annual) release channel. These features are only available for customers on the Monthly Channel.

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