Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

If you're getting one of the following errors when trying to open your Office 2013 documents, spreadsheets, or presentations, you can now install an Office 2013 update to fix this problem by starting one of your Office 2013 applications like Word 2013, and then clicking File > Account > Update Options > Update Now. After install the update, the Office version should be 15.0.4745.1002 or later.

Checking for updates now
  • Word: Word experienced an error trying to open the file

  • Excel: This file is corrupt and cannot be opened

  • PowerPoint: one of the following:

    • The application was unable to start correctly

    • PowerPoint found a problem with <filename>

    • Sorry, PowerPoint can’t read <filename>

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find solutions to common problems or get help from a support agent.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×