Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

With Microsoft Lync 2010 communications software you can exchange information in real time with another person by using instant messaging (IM). It’s easy to accept a message by clicking the alert that indicates someone is starting an IM conversation with you. If you don’t currently have time for an IM conversation, you can choose to ignore the conversation alert. Or, you can change the IM conversation to a voice call by adding audio.

What do you want to do?

Accept a new instant message

To accept the instant message, do the following:

  • Click the alert.

Top of Page

Ignore a new instant message

To ignore an incoming instant message, do the following:

  • Click the Ignore button in the alert. The contact will not receive an indication that you have declined the message but will not get a response.

Top of Page

Respond to an instant message with a voice call

To respond with a voice call instead of with an instant message, do one of the following:

  • If you haven’t started the IM conversation yet, click Redirect in the alert, and then select a calling option.

  • If you’re already in an IM conversation, click the Call button in the conversation window.

Top of Page

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×