Your microphone is capturing too much noise

Your microphone or audio device is capturing too much background noise. Check the following:

  • Your computer’s fan or spinning hard drive is too close to the microphone.

  • You may be sitting near a fan or air conditioning unit that is producing static noise.

  • If are using a noise-canceling microphone, make sure it is positioned close to the mouth, approximately 2 centimeters or less than 1 inch away from the mouth. This filters out unwanted background noise, so it is important that you position it correctly to avoid audio issues.

  • When you are using the speaker on your phone make sure that the phone is placed on a flat surface. Also, make sure that there is no obstruction between the phone and your mouth.

  • If there is physical damage to the device, try using a different device.

  • Make sure that the device you are using is optimized for Lync 2010 or Lync Online. For a list of optimized devices, see Phones and Devices Qualified for Microsoft Lync.

Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×