Your computer is running slow and it is causing poor audio quality. You might have too many applications running at the same time on your computer. Try closing a few unnecessary applications. Also, make sure your computer’s device drivers are up-to-date.
Also, try using a different audio device. For a list of devices optimized for Lync 2010, see Phones and Devices for MicrosoftOffice Communicator.
If the problem persists, transfer the call to a regular landline.
To transfer a call, in the Lync conversation window, do one of the following:
-
Click the Transfer button.
-
Click Another Person or Number, and then in the dialog box that is displayed, type in the phone number you want to transfer the call to, and then click OK.