Office Support / Office 365 Admin / Social

Yammer activation guide

Activate your network to take advantage of premium Yammer Enterprise features including:

  • Admin Tools.    Take control of your network with administrative tools, like network configuration, user management, and more.

  • Network Level Apps and Integrations.    Authorize and manage apps for your network, and gain access to advanced Enterprise Integrations, like SharePoint, Microsoft Dynamics, single sign-on (SSO) and Active Directory Sync.

  • Integrated Office 365 Experience.    Get more out of Office 365 and Yammer social productivity features using a single login, making it easy to work between Office 365 apps.

  • Services and Support.    Get the most out of Yammer by using the resources found in this Customer Success Center, taking advantage of our Customer Success Program, and consulting our support resources.

In this guide:

Yammer activation guide    

Set up your Yammer network

Frequently asked questions

Yammer Enterprise eligibility

Not sure if your account is entitled to Yammer Enterprise? Find out in the FAQ.

As part of Yammer Enterprise, you receive access to your own Office 365 Admin Portal with a Global Admin account. Use this portal to configure your account and activate your Yammer Enterprise network.

All entitled customers must complete the activation steps enclosed in this guide to access Yammer Enterprise.

Add a company domain

Know which domain you’ll be using for Yammer Enterprise? Whether you’re upgrading an existing Basic network or creating a new one, the first step is verifying your company domain on your Office 365 account. This allows us to securely connect and sync your services.

Yammer requires a company domain, such as contoso.com, to activate the network. This means the default domain (contoso.onmicrosoft.com) you created with your Office 365 account can’t be used to activate Yammer Enterprise.

Before you begin
  • You need to have access to your DNS hosting provider or domain registrar. If you don’t know how to do this, contact your company’s IT support for assistance.

  • Does your organization already have a Yammer network? Add that domain to Office 365 to upgrade the network to Enterprise.

  • If your organization has multiple company domains, activate Yammer using the one that hosts the majority of your employees, and add additional domains post-activation.

  • If your organization is using SharePoint sites, be sure to activate Yammer on a different domain. For example, if your SharePoint site is on www.contoso.com, activate Yammer using the contoso.com domain.

To add your company domain to Office 365
  1. Go to the Manage domains page. (If you're not already signed in to Office 365, you'll be prompted to sign in. If the link doesn't work, here are steps to navigate to the Manage domains page.)

    Click Domains on Office 365 Admin page
  2. Choose Add domain to start the setup wizard, which guides you through verifying your domain and other setup steps.

    Click Add domain on Office 365 Domains page
  3. Type your domain name in the setup wizard.

    Tip    If you don’t have a company domain, you can purchase one from a domain name registrar on the Domains page.

    Type the domain you want to use in Office 365
  4. Add the customized DNS record so Office 365 can confirm you own the domain. Office 365 typically detects your domain's DNS host, and provides step-by-step instructions for adding the record.

    In Office 365 click Step-by-step instructions for more info about adding TXT records
  5. When you've added the record at your DNS host, finish this step by choosing Okay, I've added the record.

  6. Define how you’ll use your domain by selecting Yammer or a combination with other Office 365 services, like Exchange Online or Lync Online.

  7. Update your DNS records using the provided Record Type details at your hosting provider or domain registrar to verify these services for Office 365.

    • Let Office 365 set up your DNS records for you (simplest). Change your domain's nameserver (NS) records at your domain registrar to point to Office 365 nameservers. The setup wizard typically detects your registrar, and gives you a link to step-by-step instructions for updating your NS records at the registrar website. Or you can follow these general steps for changing NS records. Then Office 365 can automatically set up email and other services for you.

      This changes your domain's DNS hosting to Office 365, so we don't recommend it if you have a website with your domain.

      In Office 365 click Step-by-step instructions for more info

      —OR—

    • Edit your domain's DNS records for Office 365 yourself. Go to your DNS host website, and set up the records yourself. The setup wizard typically detects your DNS host, and gives you a link to step-by-step instructions for updating records at their website. Or you can follow these general steps for updating records for Office 365.

      Add the following DNS records
  8. If this domain is your organization’s primary domain, change your default Office 365 domain from onmicrosoft.com to the company domain you just added. Go to Admin > Office 365, click your organization name in the upper-right corner, and then choose Default domain.

To read more about this process for detailed scenarios and troubleshooting, see Verify your domain in Office 365.

Assign global admins

Sync your Global Admin account to Yammer in order to access Yammer admin tools. You’ll need to edit your Office 365 user profile to match your company’s domain (added in Add a company domain).

Tip   Office 365 Global Admin accounts assigned to *.onmicrosoft.com or with generic user names are not synchronized with Yammer. Generic user names include: admin, noreply, help, support, workfeed, feedback, yammer, api, abuse, postmaster, hostmaster, root, new, create, index, show, destroy, delete, and update.

To edit your global admin domain
  1. In your Office 365 admin center, go to Office 365 > Users and Groups, and select Active users.

    Select Active Users during the Yammer Activation process
  2. On the Active users page, select your user account, and then click EditEdit.

    Edit the user during the Yammer Activation process
  3. Go to the Details tab.

  4. Under the User Name field, select your company domain from the drop-down list.

    Change the domain name during the Yammer Activation process
  5. Click Save.

To add a new global admin:

You can also add other users to your company’s domain and designate them as Office 365 Global Admins. For more information about how to add and assign new Global Admin users, see Assigning admin roles.

Please note that all Office 365 Global Admins who are on your company domain are synced with Yammer as Verified Admins, in keeping with their global role. To revoke Yammer Admin rights, you must remove the user as a Office 365 Global Admin.

Activate Yammer

You’ve updated your company domain and assigned Global Admins. And now you’re ready to activate your Yammer Enterprise network!

To activate your Yammer Enterprise network
  1. In your Office 365 admin center, go to Dashboard.

  2. Select Included Services.

  3. Click Yes, activate Yammer Enterprise for my network.

    Yes, activate Yammer Enterprise for my network
  4. If you’ve correctly set up your Company Domain, it should appear ready to activate. Simply click Activate Yammer Enterprise to proceed.

    Tip   If you are seeing a different screen with a prompt to Verify the domain of your Yammer network, please return to the Office 365 Admin Dashboard and complete the steps to Add a company domain before attempting to activate Yammer.

    Activate Yammer Enterprise for a domain.
  5. Once you click Activate Yammer Enterprise, you will be prompted to wait while the network activates. It can take anywhere from 1 to 30 minutes, but typically the process finishes within 5 minutes.

  6. Congratulations, you have activated your Yammer network!

Log Into Yammer

To complete syncing your admin role, you must Log Into Yammer or create an account. Once you log in, you are recognized as a Yammer Verified Admin and taken to the Yammer Admin Center where you will find all of the premium tools you need to configure and manage your Yammer network.

Read Set up your Yammer network for set-up steps to ensure your network’s success!

See Also

Set up your Yammer network

Frequently asked questions

Yammer admin center

Applies To: Office 365 Admin, Yammer Enterprise



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