Word 2016 crashes caused by the Office Compatibility Pack [WORKAROUND]

We’ve received reports of crashes that occur when the Office Compatibility Pack add-in is installed. This add-in lets people using older versions of Office, such as Office 2003, Office 2000, or Office XP open, edit, and save documents, workbooks, and presentations that were created in newer versions of Word, Excel, and PowerPoint.

If you’re using Office 2010 or later, you can safely uninstall this add-in.

To uninstall the add-in:

  1. On the Windows Start menu, click Control Panel.

  2. Select Add/Remove Programs.

  3. In the list of currently installed programs, select Compatibility Pack for the 2007 Office system and then click Remove or Add/Remove. If a dialog box appears, follow the instructions to remove the program.

  4. Click Yes or OK to confirm that you want to remove the program.

For more information, go to https://www.microsoft.com/en-us/download/details.aspx.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the Word UserVoice site. We’re listening.

See Also

Fixes or workarounds for recent issues in Word for PC

Connect with an expert
Contact us
Expand your skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×