Why is Office taking so long to install?

If you see this error message, Sorry it looks like you're on a slow connection… or Office is taking a really long time to install, try these solutions.

Do you have an HP 4500 or HP 8500 OfficeJet printer and installing Office 2013? If so, stop the spooler service while you install Office 2013.

Uninstall Office on Mac

For Mac, follow the steps in Uninstall Office 2011 from a Mac or Uninstall Office 2016 for Mac

Check if Office is installed

Go to Can't find Office applications in Windows 10, Windows 8, or Windows 7? to see if you have Office installed.

Restart your computer and switch to a wired connection

Sometimes restarting your computer is enough to fix the problem. Another thing that can speed things up is switching to a wired connection that is usually faster than wireless. After that, restart the Office Installation.

Temporarily turn off antivirus software

Turn off your antivirus software, and then restart the Office installation. Don't forget to turn your antivirus software back on after you install Office.

For information about how to turn off your antivirus software, check the manufacturer's website.

Tip   Not sure which antivirus software you have? In Control Panel and click System and Security > Action Center > Security to find the name of the antivirus software installed on your computer.

Run an online repair from Control Panel

  1. Open Control Panel, and choose Programs and Features.

  2. In the Uninstall or change a program window, from the list, find and select the Microsoft Office product you're trying to install.

  3. Tap or click Change, choose Online Repair, and tap or click Repair.

Remove and reinstall Office

If you have problems running the easy fix tool, please try using Internet Explorer as your browser.

  1. Click this easy fix tool button to completely clean up your Office installation.

    Easy fix download button indicating an automated fix is available
  2. When prompted by your browser, choose Open.

    Note   If the file doesn’t open, choose Save > Open Folder, then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

  3. The Uninstall Microsoft Office wizard launches. Select Apply this fix, and follow through the rest of the screens.

  4. At the easy fix tool has completed, you'll get an Uninstallation successful screen, and then be prompted to restart your computer for the changes to take effect. Select Next.

  5. After restarting, install Office again. Use the table below to find the correct sign in location for your version of Office.

    If you have this Office product

    Sign in to install Office

    An Office 365 subscription, such as:

    • Office 365 Home

    • Office 365 Personal

    • Office 365 University

    A one-time purchase of Office 2016 or Office 2013 such as:

    • Office Home & Student

    • Office Home & Business

    • Office Professional

    • Individual 2016 or 2013 applications such as Word, Excel, or Project

    1. Go to http://www.office.com/myaccount.

      If prompted, sign in with the email address and password associated with your copy of Office.

    2. Select Install.

    Tip   For complete installation steps, see Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC.

    Office 365 for business subscriptions that include the desktop Office applications

    1. Go to https://portal.office.com/OLS/MySoftware.aspx.

      If prompted, sign in with the email address and password that you created or someone in your organization created on your behalf.

    2. Select Install.

    Tip   For complete installation steps, see Download and install Office using Office 365 for business on your PC.

    Note   If you're having trouble signing in, check that you're using the correct email and password. If you still can't sign in you may be using a different Office 365 service and have a different sign in location, see Where to sign in to Office 365.

Applies To: Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, OneNote 2016, Publisher 2016, Access 2016, Visio Professional 2016, Project Professional 2016, Office 2016, Excel 2013, Word 2013, Outlook 2013, PowerPoint 2013, OneNote 2013, Publisher 2013, Access 2013, Visio 2013, InfoPath 2013, Office 2013, Visio Professional 2013, Project Pro for Office 365, Project Standard 2013, Project Standard 2016, Project Professional 2013

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