Where to sign in to Office 365

Microsoft has more than one kind of Office 365 plan. Where you sign in depends on which plan you're using. Your username (which is your email address) is also an indication of which plan you have.

Where do I sign in?

If you’re unsure which kind of account you use for Office 365, you can tell by the email address you sign in with. This is the account that's associated with your Office 365 subscription, or your one-time purchase of Office 2016 or Office 2013. Select a link in the following table to open the appropriate sign-in page for Office 365.

Office plan

Type of account needed to sign in

Use this URL or web location

If your product is listed under the Office for home plans

Personal Microsoft account

This is the email address and password that is associated with your personal copy of Office. You can use any email address to create a Microsoft account. For example, you might have used your outlook.com account, hotmail.com account, gmail account, etc.

Sign in at office.com/myaccount.

Sign in to Office with a Microsoft account email address and password

This is where you manage your subscription, install Office on your PC or Mac, share your subscription (Office 365 Home only), and access services such as Skype and OneDrive. See Where is the My Account page?

If your product is listed under the Office for business plans

Work or school account

This is the username and password that you created or someone in your organization created on your behalf.

Sign in at portal.office.com or your work or school website.

portal.office.com sign in page

This is where you can install OfficeOffice (if you have a license) or use other Office 365 for business services.

Office 365 operated by 21Vianet

Work or school account for Office 365 operated by 21Vianet in China

If you use Office 365 operated by 21Vianet in China, this is the username and password that you created or someone in your organization in China created on your behalf.

Sign in at login.partner.microsoftonline.cn

This is where you can install Office (if you have a license) or use other Office 365 for business services.

Note: You can associate a work or school account or third party account (like Gmail or Yahoo) with a Microsoft account*, but using such an account is a less common way of signing in to Office 365 for business.

What if my password doesn't work or I still can’t sign in?

If you still can’t sign in, try the following.

Office plan

Support options

If your product is listed under the Office for home plans see these support options

If your product is listed under the Office for business plans see these support options

Office 365 operated by 21Vianet see these support options

Note: *Microsoft accounts such as outlook.com and hotmail.com, are provided by Microsoft Corporation and are subject to Microsoft’s terms and conditions and privacy statements. The use of these apps and accounts may result in customer data being transferred, stored and/or processed in the United States or any other country where Microsoft, its affiliates or service providers maintain facilities.

See Also

Get started at Office.com

Do I sign in with an Office account or a Microsoft account?

Where is the My Account page?

Sign in to Office

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×