What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 plan

Important: If you're using an iPad Pro or a Windows 10 device with a screen size larger than 10.1 inches, you must have a qualifying Office 365 plan to edit documents. See the section below, Check your plan to see what you can do in the Office apps for a list of what features are available with your plan or version of Office.

To learn more about Office apps on the iPad Pro, see the Office blog post Microsoft Office apps are ready for the iPad Pro.

Select from below what you'd like to do:

All Office 365 plans allow you to view documents using the Word, Excel, PowerPoint, or OneNote apps for iOS or Android devices. However, the features and documents available to you depend whether or not you're using an Office 365 qualifying plan or non-qualifying plan, or if you have a one-time purchase of Office. Be sure to check that your device also meets the system requirements to use the apps.

Type of plan

View documents

Do basic editing

Use the extra features in the app

Qualifying Office 365 plans:

  • Office 365 Personal

  • Office 365 Home

  • Office 365 University

  • Office 365 Business

  • Office 365 Business Premium (includes Nonprofit plan)

  • Office 365 Small Business Premium

  • Office 365 Midsize Business

  • Office 365 Enterprise E3, E4, and E5 (includes Enterprise, Government, Education, and Nonprofit plans)

  • Office 365 ProPlus

Yes

Yes

Yes

Select your device to see what extra features available:

Non-qualifying Office 365 plans or no plan (such as a one-time purchase of Office):

  • Office Home & Student 2016, Office Home & Business 2016, or Office Professional 2016

  • Volume license versions of Office, such as Office Professional Plus 2016 or Office Standard 2016

  • Office 365 Enterprise E1 (includes Enterprise, Government, Education, and Nonprofit plans)

  • Office 365 Business Essentials (includes Nonprofit Business Essentials)

Yes

*Basic editing is possible only on some documents (see the note below), and also depends on what type of device you're using the apps on.

Important: You can't do any basic editing if you're using an iPad Pro or a Windows 10 device with a screen size larger than 10.1 inches. You must have a qualifying Office 365 plan if you want to edit documents on these devices using these mobile apps.

No

Notes: *Non-qualifying plans such as Office 365 Enterprise E1 (includes Enterprise, Government, Education, and Nonprofit plans) do not come with a license for the Office desktop apps. With this plan you can only view the documents you saved to Office 365 for business services such as OneDrive for Business or SharePoint team sites. If you want to edit the Office documents you saved to these services, you must have a subscription to one of the qualifying Office 365 for business plans, and your Office 365 admin must have assigned you an Office license. Additionally, if you're using an iPad Pro or a Windows 10 device larger than 10.1 inches, you need one of the qualifying plans to do any kind of editing.

If you have a qualifying Office 365 for business plan, but find you still can't edit documents on an iOS, Android, or Windows device, check that your admin assigned the license to install the latest version of Office to your account. See What Office 365 business product or license do I have?

For a comparison of Office 365 plans, select from these options:

Home plans | Business plans | Education plans | Nonprofit plans

To use the Office apps, make sure that your device meets the system requirements for your particular Mobile device.

Select your device from the list below to see information about how to install and set up the Office apps Word, Excel, PowerPoint, and OneNote using the account associated with your Office 365 subscription.

If you get one of these errors:

  • There is a problem with your account. Please try again later.

  • We are unable to connect right now. Please check your network and try again.

  • You need to do something extra before we can sign you in.

  • The User ID or password is incorrect. Please try again.

  • Your account is in a bad state.

  • This account doesn’t have a paid Office 365 subscription.

  • This Apple ID doesn’t have a paid Office 365 subscription.

Try one of these options:

Use the correct Microsoft account
When signing to Word, Excel, PowerPoint, or OneNote, use the Microsoft Account associated with your Office 365 subscription with or the work or school account you use with Office 365 for business.

Verify your user name and password is working
Use a browser to verify that you are signing in with the username and password that's associated with your Office 365 subscription. See Where to sign in to Office 365 for the correct sign in location for your particular subscription.

Verify you have a licence to Office (Office 365 for business subscribers only)
If you're using Office 365 for business, verify you have a license for the desktop version of Office. See What Office 365 product or license do I have?

Check your system requirements
Make sure your device meets the system requirements. You can also find up-to-date system requirements on the app pages for Word, Excel, PowerPoint, or OneNote in the Apple Store or Google Play.

iPad users - reset your app
If you’re using an iPad and you see the errors: No subscription found or This Apple ID doesn’t have a paid Office 365 subscription, try resetting the apps.

  1. Go to iPad Settings.

  2. In Settings, tap to select one of your Office for iPad apps like Word, Excel, or PowerPoint.

  3. Under RESET, tap Reset <app name>.

  4. Slide to enable Delete Login Credentials.

  5. Close the app. To close on your iPad, press the Home button twice, swipe to find your app, and then swipe the previews screen up.

Admins can also add an external link to the software installation package on the company portal by using the Microsoft Intune Software Publisher. This link lets users download the app directly from an online store, or run the app as a Web app from a website. The app is not hosted by Microsoft Intune. For more information, see Documentation Library for Microsoft Intune.

See Also

Office 365 mobile setup - Help

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