What's the status of my port orders?

You can see the status of your port order by going to the Skype for Business admin center > Voice > Port orders. Each port order status will be listed in the Status column. If you need us to help, call us.

This table shows you the status of your order and if something needs to be done (if anything), it tells you what you can do.

Status

Can you view the order?

Can you edit the order?

Can you cancel the order?

Can you delete the order?

Description

Processing

Yes

No

Yes

No

The admin has created the order, it’s been received by Microsoft.

Contacting carrier

Yes

No

Yes

No

The order has been received and approved by Microsoft and we are working with the losing carrier to get it approved

Transfer approved

Yes

Firm Order Commitment(FOC)

Yes

No

The order has been accepted by the losing carrier and the FOC date has been set.

Transfer pending

Yes

No

No

No

The transfer is less than 24 hours away so the order can no longer be edited or cancelled.

Error

No

Yes

Yes

Yes (at this time, you can't delete the port order if there is an error. The port order needs to be recreated or you need to contact Office 365 support.

The losing carrier has rejected the order.

Completed

Yes

No

No

No

The numbers have been successfully transferred.

Cancelled

No

Yes

No

No

The admin has canceled the order.

For complete step-by-step instructions, see Transfer phone numbers to Skype for Business Online.

See Also

Emergency calling terms and conditions

Skype for Business Online PSTN services use terms

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