Office Support / Office 365 Admin

View the status of your services

As an Office 365 admin, you can see whether there has been a service interruption or outage in your service. The Service health page shows status information for today, the past six days, and 30 days of history. You can also find out when planned maintenance is scheduled for your services.

Important:  If you can’t sign in to Office 365, you won’t be able to see the Service health page. See Troubleshoot sign-in to Office 365 for what to do next.

See the status of all your services and their components

Which version of the admin center do you see?

Illustration of the Office 365 Admin Center. Find out more about the Office 365 admin center

If you see this, follow the steps: See the status of all your services and their components in classic admin center

Illustration of the Office 365 Preview Admin Center. Find out more about the Office 365 Preview admin center

If you see this, follow the steps: See the status of all your services and their components in preview admin center

Tip: We're still working on the admin center preview. You can switch back to the classic admin center if a setting or task you need is not yet available in the preview.

See the status of all your services and their components in classic admin center

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to Service health > Service health.

  4. On the Current status page, view status for today and the preceding six days. Do any of the following:

    1. To see additional components or features of a service, select the down arrow next to that service.

    2. For details, select a status icon (see Status icon descriptions).

    3. To see status history, select View history for past 30 days.

    4. Select the RSS link to sign up for the service health RSS feed, which will send you mail when a new event is added or an existing event is updated.

      Picture of service health current status page with callouts: 1, Exchange Online drop-down arrow, 2, green check mark icon, 3, View history for past 30 days link, and 4, RSS link

      Important: The service incident RSS feature will be retired in June, 2016. Use the Office 365 Admin mobile app to receive push notifications on your mobile device. You can find the admin app at Office 365 Admin mobile app.

Looking for something different? You can also:

  • Get support for an issue:    Create a service request or request a support phone call by going to Admin > Support > Overview. Type what you need help with and click Get help. To request a support phone call, choose Let us call you, type in your phone number, and click Call me.

  • Fix email problems:    Follow the steps in Fix Outlook Problems.

  • See other reports:    There are also reports available for admins of Office 365 for business plans. Select Admin > Reports.

  • Read service status in another language:    Here’s how to translate a service health explanation.

See the status of all your services and their components in preview admin center

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to Health > Service health.

  4. On the Service health page, view the current status of your services. Do any of the following:

    1. For details, select a service.

    2. To see status history, select View history, and then select a day on the calendar.

Looking for something different? You can also:

Planned maintenance

Which version of the admin center do you see?

Illustration of the Office 365 Admin Center. Find out more about the Office 365 admin center

If you see this, follow the steps: Planned maintenance in classic admin center

Illustration of the Office 365 Preview Admin Center. Find out more about the Office 365 Preview admin center

If you see this, follow the steps: Planned maintenance in preview admin center

Tip: We're still working on the admin center preview. You can switch back to the classic admin center if a setting or task you need is not yet available in the preview.

Planned maintenance in classic admin center

Important: Planned maintenance is moving. Starting June 1st, 2016, you can view details about a planned maintenance event in the message center. If there are any planned maintenance events scheduled for your organization, you'll see a Stay Informed post in the message center.

You can view details about a planned maintenance event, including its date and time.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to Service health > Planned maintenance.

  4. On the Planned maintenance page, select a link in the Status column for additional information.

Planned maintenance in preview admin center

You can view details about a planned maintenance event, including its date and time.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to the Message center. If any planned maintenance has been scheduled it will now show up as a “Stay Informed” message. The message will provide the details about the event including the window of time that it will take place. There'll be no action required on your part.

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Status icon descriptions

Note: The following icons apply to the classic admin center.

Icon

Icon description

Definition

Normal service availability

Normal service availability

The service is available and has suffered no incidents during the reporting time period. This icon doesn’t link to additional information.

Investigating

Investigating

A potential service incident is under investigation. More information will be provided shortly.

False positive

False positive

The service is healthy. A potential service incident that was being investigated didn’t actually occur.

Service interruption

Service interruption

The service isn’t functioning. Users cannot access their email, documents, or presence information.

Restoring service

Restoring service

The service incident is in the process of being resolved.

Service degradation

Service degradation

The service is slow, sluggish, or occasionally unresponsive for brief periods.

Extended recovery

Extended recovery

Steps have been completed to resolve the service incident. However, it will take an extended period of time for service operations to return to normal. During this time, some service behaviors may take longer than normal to complete.

Normal service restored

Normal service restored

An incident was active earlier today, but service has been restored.

Post-incident report published

Post-incident report published

A report of the service incident has been published.

Additional information

Additional information

An incident was active during a previous day. The incident may be resolved or may remain active. Look at the Today column for the current status.

Notes: 

  • Dates and times are displayed according to the time zone in your location and converted to daylight saving time as appropriate. During the hours when daylight saving time conversions are taking place, the time of your incident report may be affected, even in locations that don’t use daylight saving time.

  • You can also get to the Service health page from the Office 365 admin center dashboard. Select View details and history at the bottom of the Current health alert.

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Translate a service health explanation into my language

If you select an event on the Service health page, the Details of the event are provided only in English. If you want to read the details in another language, you can get a translation of the information.

  1. Go to the translation service at Translator.

  2. On the Service health page, select an icon that indicates a service incident. Under Details, copy the text that describes the incident, and then paste it into the translation service where indicated.

  3. In Translator, select the language you want the text be to translated into, and select Translate.

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