Using email in Outlook on the web and

—Updated August 1, 2016

Email accounts ending in,,, or are powered by In the coming months, will be upgraded with a new look and enhanced performance, security, and reliability. The new will look and act very much like Outlook on the web, which is the commercial email offering available to Office 365 customers.

While the upgrade is in process, some customers will use the new while others continue to use the legacy experience. How do you know whether your account has been upgraded? Compare your mailbox with the images below.


Post-upgrade menu bar

Outlook Mail menu bar

This article applies to Outlook on the web and the upgraded experience. If your account hasn't been upgraded yet, see Get help with

Tip: Click the > next to each heading below for how-to instructions.

Sign in to Outlook on the web or to by using any Microsoft account, including email accounts ending in,,, and, or by using an Office 365 work or student accounts. Need help accessing your account? See I'm having trouble signing in to my account.

In Outlook on the web

  1. Select Gear icon > Office 365 > Security & privacy > Password.

  2. Type your old password, and then type a new password and confirm it.

  3. Click Submit.


  1. Select your profile picture > View account > Change password.

  2. You might be asked to sign in. This is a security measure so even if you're already signed in, you'll be asked to provide a username and password.

  3. You might have to enter the last four digits of your phone number and then provide the code that's sent to your mobile phone.

  4. Type your old password followed by the new one.

  1. On the Outlook command bar, choose New.

    Create a new message

  2. Enter the names of the people you want to send your email to in the To and Cc boxes.

  3. On the Subject line, enter a brief description of your email.

  4. Type your email message, and choose Send.

    Send email

Note: To insert an attachment or an inline picture in your message, see Attach files to emails and calendar events in Outlook on the web.

Spell check for Outlook on the web and is provided by your browser. With most newer browsers, spelling is checked continuously as you write. Words not found in the dictionary used by spell check are underlined in red. To correct a misspelling, right-click the underlined word to see suggestions, or select the word and type the correct spelling.

  1. With the email open in the reading pane, choose the down arrow next to Reply all, and then choose Reply, Reply all, or Forward.

    Select the reply all button to see various reply options

    Notes: If you're forwarding an email, enter names in the To and Cc boxes, as applicable.

    If the original email contains an attachment, Reply and Reply all won't include the attachment. If you choose Forward, the original message and any attachments will be included.

  2. Type your response, and then choose Send.

  1. Select the message you want to print.

  2. On the command bar at the top of the screen, choose . . . > Print.

  3. In the Print dialog box, select the printer options you want, choose Print, and then close the window.

    To learn more about printing messages, see Printing emails and calendars in

  1. Choose Add icon to Create new folder. (The + is visible when your mouse is in the left navigation pane.)

    Create a folder

  2. In the box, enter a name for your new folder, and then press Enter.

    Type a name for the folder

To learn more about creating folders, see Working with message folders in Outlook Web App.

  1. In the Search Mail and People box, type who (name of a person) or what (a subject) you want to search for, and then choose Search .

    In the Search box, enter a search term

  2. Choose a specific folder to search, for example, your Inbox, or choose All folders.

    Notes: Outlook returns results by highlighting the words that match your search words.

    Search Results

  3. Double-click to open the message in the returned results you want to open.

Outlook automatically saves your message as you create it and adds it to your Drafts folder. If you suspend writing—deliberately or accidentally—the message remains in the Drafts folder until you resume work on it or delete it.

  1. Under Folders, choose Drafts.

    Finish a draft message

  2. Choose the draft message you want to resume writing, and choose Send when you're done.

    Finish and send your draft message

    Note: If you decide not to send your message, choose Discard.

Archiving a message removes it from your inbox, but doesn't delete the message. You can find archived messages in your Archive folder.

  1. Choose the email that you want to archive.

  2. On the command bar, choose Archive.

    Archive email

    Notes: If it's your first time archiving email, you'll be prompted to set up an Archive folder.

    In the Set up an archive folder dialog box, choose OK.

Once your Archive folder is set up, you can drag and drop messages into that folder anytime.

  • To delete one or more emails, select the email messages, and choose Delete.

    Delete button on the ribbon in Outlook

  • To delete a batch of emails in Outlook on the web, select the folder where the emails reside, and then choose Empty Folder on the command bar.

  • To delete a batch of emails in, select each of the email messages and choose Delete.

  • To recover deleted email messages, go to the Deleted Items folder and choose Recover deleted items. Outlook gives you the option to Recover or Purge the deleted items.

    Recover deleted mail

  • In the upper-right corner of the Outlook window, select your name or the symbol or picture for your account, and then choose Sign out.

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