Use instant messaging services with Outlook

With a Microsoft Exchange account or a Windows Live ID, you can use Outlook to see a contact’s online status and start an instant messaging conversation.

Do any of the following:

See the online status for corporate contacts

If you have a Microsoft Exchange account, you can use information from Communicator for Mac to see contacts' online status and their availability based on their calendar information.

  1. Make sure that Outlook is open.

  2. Open  Office Communicator. You can click the Communicator icon on the Dock, or open it from the Applications folder.

    Note: If you see a message that asks whether you want to make Communicator the default application for presence, click Use Communicator.

  3. Sign in to Communicator.

    In Outlook, when you receive e-mail from a contact in your organization, you see an online status button Communicator Available icon to the left of the contact name.

    Notes: 

    • If you rest the mouse pointer over the online status button, you see the contact card. From the contact card you can start an instant messaging session, call the contact, schedule a meeting, and more. For more information about the contact card and online status icons, see Communicator Help.

    • Outlook cannot show online status information from both Communicator and Messenger. To change which application provides the status information to Outlook, close Outlook. Open Communicator, and then on the Communicator menu, click Preferences, and then click the General tab. Under Presence Service, on the Presence pop-up menu, make your selection.

    • For information about which instant messaging services that are compatible with Communicator, see Communicator Help.

See the online status for personal contacts

If you have a Windows Live ID, you can use information from Messenger for Mac to see contacts' online status.

  1. Make sure that Outlook is open.

  2. Open Microsoft Messenger. You can click the Messenger icon on the Dock, or open it from the Applications folder.

    Note: If you see a message asking if you want to make Messenger the default application for presence, click Use Messenger.

  3. Sign in to Messenger.

    In Outlook, when you receive e-mail from one of your instant messaging contacts, you see an online status button Communicator Available icon to the left of the contact name.

    Notes: 

    • If you rest the mouse pointer over the online status button, you see the contact card. From the contact card you can start an instant messaging session, call the contact, send e-mail, and more. For more information about the contact card and online status icons, see Messenger Help.

    • Outlook cannot show online status information from both Communicator and Messenger. To change which application provides the status information to Outlook, close Outlook. Open Messenger, and then on the Messenger menu, click Preferences, and then click the General tab. Under Presence Service, on the Presence pop-up menu, make your selection.

    • For information about which instant messaging services that are compatible with Messenger, see Messenger Help.

See also

Add the sender of a message to your Outlook contacts

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