Use TalkBack to make a call in Skype for Business for Android

With Skype for Business for Android, you can use TalkBack—the screen reader built in to Android—to call colleagues on your phone or tablet. You can make and receive voice and video calls, exchange instant messages, and add others to your call.

Notes: 

  • If you don’t already have it, download and install the Skype for Business for Android app from Google Play.

  • To navigate and enter information and commands, you can use gestures, dictation, or an external keyboard.

  • This topic assumes that you are using the built-in Android screen reader, TalkBack. To learn more about using TalkBack, refer to Get started on Android with TalkBack.

  • The keyboard shortcuts and navigation in the Skype for Business for Android app might differ from those in Skype for Business Online, which you use in your device’s web browser.

In this topic

Make a call

  1. Start Skype for Business for Android and sign in if necessary.

    Tip: If you did not sign out of Skype for Business for Android the last time you used it, the app opens without prompting you to sign in. For sign-in help, refer to Get started using TalkBack with Skype for Business for Android.

    The Skype for Business for Android screen opens. At the top of the screen is the heading, at the upper-right corner of which you’ll find the Contacts button. Below the heading is the search box, where you can find people in the company directory. Below the search box is a list of your upcoming appointments, and below that is the list of your recent conversations and meetings with contacts.

  2. Find and select the name of the person you want to call.

    • Find the person in your Recent list.

      a. On the main screen, in the Recent list, slide down through the names until you find the person you want to call. Double-tap. A new screen opens and lists more details of your recent interactions with this person.

      b. To open the contact card, near the upper-left corner of the screen, move the focus to the contact name and double-tap. You hear “Contact card.”

      Tip: You can quickly call a recent contact without opening their contact card. In the upper-right corner of the previous screen, move the focus to the Video call or the Audio call button and double-tap.

    • If the person is not in your Recent list, look in your Contacts list.

      a. In the upper-right corner of the screen, move the focus to the Contacts button. You hear “View contacts and contact management screen.” Double-tap. The Contacts screen opens.

      b. Slide through the list, which includes people you’ve added as Favorites and as Web Contacts. Favorites are listed horizontally in the upper part of the screen; Web Contacts are listed vertically below the Favorites.

      c. To hear more of either list, use two fingers to scroll.

      d. To select a person to call, tap the person’s name. To open the contact card, double-tap.

    • If the person is not in your Contacts list, search your company directory.

      a. On the main screen, move the focus to the search box. You hear “Search in the company directory.”

      b. To use the on-screen keyboard, double-tap and then type or speak the name of the person.

      c. Slide down the list of search results until you find the person you want to call. To open the contact card, double-tap.

  3. To make the call, near the upper center of the contact card screen, move the focus to the Video call button or the Audio call button and double-tap. You hear beeps until the recipient answers the call.

    Tip: By default, the Mute button is set to Off (unmuted). To make sure your contact can hear you, slide across the controls until the focus is on the Mute button. If you hear “Audio is muted, Switch checked,” double-tap the Mute button until you hear “Off.”

  4. To end the call, near the lower center of the screen, move the focus to the End call button and double-tap. You hear “Call ended, End call.”

Select calling options

When your call connects, the Skype for Business for Android call screen presents the following controls:

  • In the upper row, the Video, Mute, and Audio buttons.

  • In the middle row, the Add, Dialpad, and More buttons.

  • At the bottom center of the screen, the End call button.

To activate any of these controls, move the focus to the desired button and double-tap.

  • Video activates video on the call so your recipient can see you. You hear “Preview video is off, Switch not checked.”

  • Mute turns your audio transmission on or off. You can still hear the other party, but they can’t hear you. When your phone is muted, you hear “Audio is muted, Switch checked.” When your phone is not muted (the default setting), you hear “Audio is unmuted, Switch not checked.”

  • Audio turns the speaker on or off. When it’s on, you hear “Speaker, Checked.” When it’s off, you hear “Speaker, Not checked.”

  • Add Participant lets you invite others to join the call. In the screen that opens, you can move through a list of recent contacts and also search for people.

  • Add Participant lets you invite others to join the call. In the screen that opens, you can move through a list of recent contacts and also search for people.

  • Dialpad opens the numeric keypad which you can use to interact with an automated phone system, to enter a code or to make a menu selection, for instance. You hear “View dialpad and voicemail button.” (Your organization might not have voicemail for your Skype for Business for Android calls.) To return to your call screen, in the upper-left corner of the screen, move the focus to the Close button and double-tap.

  • More opens a screen containing the Hold button. Putting a call on hold suspends the call without ending it. Parties cannot hear each other while a call is on hold.

Receive a call

When a contact calls you, a notification opens on your screen, and you hear “Incoming call from” and the caller’s name.

  • To answer the call, near the lower center of the screen, move the focus to the Accept Audio Call button and double-tap. Your call connects. To end the call, move the focus to the End call button in the bottom center of the screen and double-tap. You hear “Call ended, End call.”

  • To decline the call, near the lower center of the screen, move the focus to the Ignore button and double-tap. You hear a missed-call notification. The name of the caller is added to your Recent list on the main screen.

Learn more

Technical support for customers with disabilities

Microsoft wants to provide the best possible experience for all our customers. If you have a disability or have questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.

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