Upgrade your OneDrive for Business sync client

Enjoy faster and more reliable syncing of your OneDrive for Business or SharePoint files with the new OneDrive sync client.

Getting started with the new sync client takes just two easy steps:

  1. If you're running Windows 10 or you know that you're running the OneDrive desktop app, you don't need to download anything. Just click here to add a work or school account.

    If you're running an earlier version of Windows, download and install the new OneDrive sync client. If you see the following error when you try to download and install the client, you already have the OneDrive desktop app:

    An error message that says you already have a newer version of OneDrive installed.

    When the installation finishes, you should see one of the following sign-in pages.

    Screenshot of first screen of OneDrive setup in Windows 7

    Screenshot of the sign in page for a work or school account

    Note: If you don’t see either of these pages, click here to add a work or school account. See also the detailed instructions to get started in Windows.

  2. Sign in with your work or school account and follow the wizard.

    When you see Your OneDrive is ready for you, that's it! Now, your OneDrive for Business files are syncing with the latest client. Enjoy!

    Screenshot of OneDrive for Business Next Generation Sync Client setup wizard finish page

Need more help?

Here are some articles to help you fix sync issues you might have:

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email Support icon

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact One Drive for Business support from your PC or Mac, open the activity center, select More > Send feedback > I don't like something.

One Drive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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