Update your credit card information for Office 365 for business

In the Office 365 admin center, you can update your existing credit card information, like the expiration date and billing address. You can also delete a card that you no longer use, add a new card, and troubleshoot declined cards.

What do you want to do?

Update your credit card information

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscription selected.

  4. Select the subscription you bought with the card you want to update, and then choose Change payment details.

    Subscription details, paid by credit card, with Change payment details highlighted.

  5. On the Change payment details page, choose Edit credit card details.

    Payment details page with Edit credit card details highlighted.

  6. Update your credit card info and then choose Submit.

    Note: If your card has expired and you've received a new one from your bank, this is where you'll update the expiration date.

    Payment details page for updating credit card information.

    You don’t need the CVV/CVN code to update the details of an existing card.

Tip:  If another admin purchased the subscription, you won’t be able to update the credit card information for it. If that card is about to expire and the other administrator isn’t able to update it, you can prevent service interruption by adding a different credit card for the subscription.

Delete a credit card

Note: You can remove a credit card you no longer need, as long as you’re not using it to pay for an active subscription. If you are, you’ll need to first select a different card to pay for the active subscription.

  1. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscription selected.

  2. Select any subscription, and then choose Change payment details.

  3. Choose the drop down arrow under Add or select a payment method.

  4. Select the card you want to remove, and then choose Remove.

    Screenshot of the 'Change payment details' flyout with the Remove link highlighted
  5. Choose Submit.

Add a new credit card

  1. In the admin center, choose Billing > Subscriptions.

    Your screen might look like either of the following screenshots:

    Screen shot of the Billing menu in the Office 365 Admin Center.

    Screen shot of the Billing menu in the new Office 365 Admin Center with Subscription selected.

  2. Select the subscription you want to pay for with the new card, and then choose Change payment details.

  3. Choose the drop down arrow under Add or select a payment method.

  4. Choose New credit card at the end of the list.

    Screenshot showing the drop down menu under "Add or select a payment method"
  5. Enter the information for the new card, and then choose Submit.

If your credit card has been declined

First, double-check that the card details – number, expiration date, name on card, and address, including city, state, and ZIP code – appear exactly as they do on the card and your credit card statement. Edit the card info as described above, if necessary. If you continue to see the "declined" message, contact your bank.

Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

See Also

Change your payment method for Office 365

Cancel your Office 365 subscription

Billing in Office 365 for business – Admin Help



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