Office Support / Office 365 Admin / Billing

Update your credit card information for Office 365 for business

In the Office 365 admin center, you can update your existing credit card information, like the expiration date and billing address. You can also delete a card that you no longer use, add a new card, and troubleshoot declined cards.

What do you want to do?

Update your credit card information

  1. Sign in to Office 365 as an admin. Learn how to sign in.

  2. Choose the app launcher icon App launcher button at the top of the page, and then choose Admin.

  3. Go to the Subscriptions page:

    • Choose Billing > Subscriptions, or

    • Under billing, choose View and edit subscriptions (for Office 365 small and midsized business subscriptions that were purchased through a partner).

  4. Select the subscription you bought with the card you want to update, and then choose Change payment details.

    Subscription details, paid by credit card, with Change payment details highlighted.

  5. On the Change payment details page, choose Edit credit card details.

    Payment details page with Edit credit card details highlighted.

  6. Update your credit card info and then choose Submit.

    Note   If your card has expired and you've received a new one from your bank, this is where you'll update the expiration date.

    Payment details page for updating credit card information.

    You don’t need the CVV/CVN code to update the details of an existing card.

Tip    If another admin purchased the subscription, you won’t be able to update the credit card information for it. If that card is about to expire and the other administrator isn’t able to update it, you can prevent service interruption by adding a different credit card for the subscription.

Delete a credit card

Note   You can remove a credit card you no longer need, as long as you’re not using it to pay for an active subscription. If you are, you’ll need to first select a different card to pay for the active subscription.

  1. Go to the Subscriptions page in the Office 365 admin center:

    • Choose Billing > Subscriptions, or

    • Under billing, choose View and edit subscriptions (for Office 365 small and midsized business subscriptions that were purchased through a partner).

  2. Select any subscription, and then choose Change payment details.

  3. Choose the drop down arrow under Add or select a payment method.

  4. Select the card you want to remove, and then choose Remove.

    Screenshot of the 'Change payment details' flyout with the Remove link highlighted
  5. Choose Submit.

Add a new credit card

  1. Go to the Subscriptions page in the Office 365 admin center:

    • Choose Billing > Subscriptions, or

    • Under billing, choose View and edit subscriptions (for Office 365 small and midsized business subscriptions that were purchased through a partner).

  2. Select the subscription you want to pay for with the new card, and then choose Change payment details.

  3. Choose the drop down arrow under Add or select a payment method.

  4. Choose New credit card at the end of the list.

    Screenshot showing the drop down menu under "Add or select a payment method"
  5. Enter the information for the new card, and then choose Submit.

If your credit card has been declined

First, double-check that the card details – number, expiration date, name on card, and address, including city, state, and ZIP code – appear exactly as they do on the card and your credit card statement. Edit the card info as described above, if necessary. If you continue to see the "declined" message, contact your bank.

Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

See Also

Change your payment method for Office 365

Cancel your Office 365 subscription

Billing in Office 365 for business – Admin Help

Applies To: Office 365 Admin, Office 365 Small Business Admin



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