Understand presence

Presence information helps you to contact others and helps others to reach you. It provides information about a contact and helps you to decide the best way to communicate with that contact. For example, you see that a co-worker’s presence indicator is green in your Contacts list, indicating that she is Available. You could walk down the hall and talk in person, but you notice that her location and note indicate that she is working offsite, so you decide to send an instant message instead.

A contact’s presence indicator changes color based on several factors, as described in the following table, and is accompanied by text that details the person’s status.

Presence Status


Lync Presence Available Available

You are online and available to be contacted.

Lync Presence Busy Busy

You are in a Microsoft Lync Online call or, according to your Outlook calendar, you are in a meeting, so you shouldn’t be interrupted.

Lync Presence Do Not Disturb Do not Disturb

You don’t want to be disturbed and will see conversation alerts only if they are sent by your Workgroup contacts.

Lync Presence Away Be right back

You are away briefly and will return shortly.

Lync Presence Away Away

Your computer has been idle for a period of time (15 minutes by default).

Lync Presence Away Off Work

You are not working and are not available to be contact contacted.

Lync Presence Offline Offline

You are not signed in. If you have blocked individuals from seeing your presence, you’ll appear offline to them.

Lync Presence Unknown Unknown

Your presence is not known. If others are not using Lync Online as their instant messaging program, then your presence might appear unknown to them.

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