Unable to sign in to Docs.com with an Office 365 work or school account

Important: The Docs.com service was retired on December 15, 2017. For more information, please see Important information about Docs.com end of service.

Last updated: November 30, 2016


If you attempt to sign in to Docs.com with an Office 365 work or school account, you may receive the following error:

“Access to Docs.com has been turned off for your organization.”


Docs.com is a consumer online service from Microsoft where you can sign in with a free Microsoft Account (for example, Hotmail, Live, or Outlook.com) to publish and discover Word documents, Excel spreadsheets, PowerPoint presentations, OneNote notebooks, Sway stories, and PDF files.

While Docs.com is also available for work and school logins, the Office 365 Tenant Administrator for your organization must first opt in to making Docs.com available for these types of accounts.


If you are an organizational account user who cannot sign in to Docs.com, please contact your Office 365 Tenant Administrator, who can manage Docs.com use in your organization. If your organization chooses to prohibit its users from signing in to (or publishing documents and files to) Docs.com with a work or school account, you will only be able to publish your own, personal content with your personal Microsoft Account.

Important: If you are an Office 365 Tenant Administrator who has opted out of the Docs.com service for your organization, please note that any of your users who may have published content to Docs.com in the past will no longer be able to modify their content unless access to the service is restored. If you prefer to remove all of your organization's existing content from Docs.com, please contact docscom@microsoft.com with a statement to that effect and we will complete your request as soon as possible.

See Also

Fixes or workarounds for recent Office issues

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.