Turn on or off profile prompt

When multiple profiles exist, you can configure Outlook to prompt you when it starts to choose which profile to use. If the profile prompt is turned off, the default profile is used.

  1. Exit Outlook.

  2. In Control Panel, click or double-click Mail.

    Where is Mail in Control Panel?

    Mail appears in different Control Panel locations depending on the version of the Microsoft Windows operating system, the Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook is installed.

    The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of the window, type Mail.

    Note:  The Mail icon appears after Outlook starts for the first time.

  3. Click Show Profiles.

  4. Under When starting Microsoft Outlook, use this profile, click Prompt for a profile to be used or Always use this profile.

    Prompt for an Outlook profile to be used option in Control Panel

  5. When Outlook starts, click the profile that you want to use in the Profile Name list.

Tip:  When you use multiple profiles, there is usually one profile that you use most often. A profile can be designated as the default profile in the Profile Name list. When the list appears, click OK to use the default profile or click another profile in the list.

Set a default profile

  1. In the Choose Profile dialog box, in the Profile Name list, click the profile that you want to be the default.

    Outlook profile selection dialog box

  2. Click Options, and then, under Options, select the Set as default profile check box.

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