Turn on or off Offline Messages for admins

You can now send Skype for Business IMs to your contacts even if they aren't signed in. This feature lets your contacts know that you have been trying to reach them. You don't have to wait until someone is online before sending them a message. And you'll no longer receive those "Tony can't receive IMs right now. Status is unavailable or offline."

For Offline messages, it's important to know:

  • Offline messages won’t be archived in the user's mailbox.

  • Offline messages will be sent to the users mailbox and the user will be notified when they log in to Skype for Business and they come online.

  • If the message recipient's status is set to Do Not Disturb or Presenting they will receive a missed message that is sent from the recipient’s Skype for Business client.

You can learn more about it by looking at how to Use offline messaging in Skype for Business.

Note: Don't see this feature in your Skype for Business client yet? Stay tuned. It will be rolling out to you in an upcoming Office 365 update.

To get you started

Check that you are running Windows PowerShell version 3.0 or higher
  1. To verify that you are running version 3.0 or higher: Start Menu > Windows PowerShell.

  2. Check the version by typing Get-Host in the Windows PowerShell window.

  3. If you don't have version 3.0 or higher, you need to download and install updates to Windows PowerShell. See Windows Management Framework 4.0 to download and update Windows PowerShell to version 4.0. Restart your computer when you are prompted.

  4. You will also need to install the Windows PowerShell module for Skype for Business Online that enables you to create a remote Windows PowerShell session that connects to Skype for Business Online. This module, which is supported only on 64-bit computers, can be downloaded from the Microsoft Download Center at Windows PowerShell Module for Skype for Business Online. Restart your computer if you are prompted.

Start a Windows PowerShell session
  1. From the Start Menu > Windows PowerShell.

  2. In the Windows PowerShell window, connect to your Office 365 organization by running:

    $Credential = get-credential
    $O365Session = New-CsOnlineSession -Credential $credential
    Import-PSSession $O365Session

Turning on or off Offline IM

Note: Offline Messages are only available in the latest version of the Click-to-Run Skype for Business client and aren't available when an older Click-to-Run Skype for Business is used or a *.msi file was used to install the Skype for Business client.

To enable or disable Offline Messages send Offline Messages for users in your organization set EnableIMAutoArchiving to True or False. By default, this is set to True.

To turn it off, use the Set-CsClientPolicy cmdlet and run:

Set-CsClientPolicy -Identity Global -EnableIMAutoArchiving $False

To enable or disable Offline Messages send Offline Messages for a user set EnableIMAutoArchiving to True or False. By default, this is set to True. You can use an existing policy or create on like the example below.

New-CsClientPolicy –Identity OfflineIM
Set-CsClientPolicy -Identity OfflineIM -EnableIMAutoArchiving $False
Grant -CsClientPolicy -Identity “Tony Smith” – PolicyName OfflineIM

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