Turn on logging

Logging is a diagnostic tool that is primarily used by support professionals to help troubleshoot issues.

When you turn on logging, Communicator creates log files and stores them in /Users/ username/Library/Logs. If you are experiencing issues with your instant messaging service, you can turn on logging and send the report to your support professional for diagnosis.

Important: Turn off logging after troubleshooting is completed. If you do not turn off logging, the log files continue to increase in size.

  1. On the Communicator menu, click Preferences, and then click General  Messenger General Preferences button .

  2. Under Logging, select the Turn on logging for troubleshooting check box.

Note: You must close and then reopen Communicator to start creating log files.

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