Turn on Cached Exchange Mode

Use Cached Exchange Mode to work with items in your Microsoft Exchange Server mailbox even when your network connection is slow or unavailable.

  1. Click File > Account Settings > Account Settings.

    Account Settings in the Backstage view

  2. Click the Exchange account, and then click Change.

    Change command in the Account Settings dialog box

  3. Under Offline Settings, check Use Cached Exchange Mode.

    Use Cached Exchange Mode check box in the Change Account dialog box

  4. Exit, and then restart Outlook.

If you want to turn off Cached Exchange Mode, repeat the steps, but uncheck Use Cached Exchange Mode.

By default, 12 months of your email is available offline, but you can control how much mail is kept offline.

Cached Exchange Mode and shared folders

Shared folders include Exchange Public Folders, SharePoint folders, or another person's Exchange folders when you’re using Delegate Access. By default, when Cached Exchange Mode is turned on, a local copy of shared folders is downloaded to your computer.

To change whether shared folders or Public Folders are downloaded when Cached Exchange Mode is turned on, do the following:

  1. Click File > Account Settings > Account Settings.

Account Settings in the Backstage view

  1. Click the Exchange account, and then click Change > More Settings.

  2. On the Advanced tab, under Cached Exchange Mode Settings, check the options you want.

Why isn’t the Cached Exchange Mode option available?

If the Cached Exchange Mode option is missing, one or more of the following might apply:

  • An Exchange account doesn't exist in your Microsoft Outlook profile    This feature requires your Outlook profile contain an Exchange account. POP3 and IMAP accounts can’t use this feature.

  • Your Exchange server administrator has disabled this functionality    Exchange administrators can disable this feature in Outlook. For more information, contact your Exchange administrator.

  • Microsoft Terminal Services is installed    Cached Exchange Mode is not available on computers that run Windows Server when Microsoft Terminal Services is installed.

Applies To: Outlook 2013, Outlook 2016 Preview



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