Turn off Clutter in Outlook

If you're currently in Outlook 2016:

  1. In Outlook 2016, right-click the Clutter folder and the choose Manage Clutter.

  2. Sign in to Outlook on the web using your work or school account. For help, see Sign in to Outlook on the web.

    It will take you directly to the Clutter options page.

  3. Unselect Separate items identified as clutter > Save Save .

    To turn off clutter, clear the selections on this page and then choose Save.

    Or, if your page looks like the one below, choose Don't separate items identified as Clutter.

    Clutter options
  4. The Clutter folder remains in Outlook even after you turn off the feature.

If you're not currently in Outlook 2016:

  1. Sign in to Outlook on the web. For help, see Sign in to Outlook on the web.

  2. In the upper-left corner of the page, choose App launcher App launcher button > Mail.

    Choose the app launcher and then choose Mail.

  3. On the navigation bar, go to Settings Settings: update your profile, install software and connect it to the cloud > Options > Mail > Automatic processing > Clutter.

  4. Unselect Separate items identified as clutter > Save Save .

    To turn off clutter, clear the selections on this page and then choose Save.

    Or, if your page looks like the one below, choose Don't separate items identified as Clutter.

    Clutter options
  5. The Clutter folder remains in Outlook even after you turn off the feature.

See Also

Use Clutter to sort low-priority messages in Outlook

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