Try these solutions to fix your Office error

While we continue to research the specific reason for the error you received, please try one of the solutions in this article.

If these solutions don’t work for you, please use the Contact us button at the bottom of this topic to contact support, and leave us a comment telling us more about the error your received.

Try restarting your computer and installing Office again

  1. Restart your computer.

  2. Reinstall Office. Use the table below to find the correct sign in location for your version of Office.

    If you have this Office product

    Sign in to install Office

    An Office 365 subscription, such as:

    • Office 365 Home

    • Office 365 Personal

    • Office 365 University

    A one-time purchase of Office 2016 or Office 2013 such as:

    • Office Home & Student

    • Office Home & Business

    • Office Professional

    • Individual 2016 or 2013 applications such as Word, Excel, or Project

    1. Go to http://www.office.com/myaccount.

      If prompted, sign in with the email address and password associated with your copy of Office.

    2. Select Install.

    Tip   For complete installation steps, see Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC.

    Office 365 for business subscriptions that include the desktop Office applications

    1. Go to https://portal.office.com/OLS/MySoftware.aspx.

      If prompted, sign in with the email address and password that you created or someone in your organization created on your behalf.

    2. Select Install.

    Tip   For complete installation steps, see Download and install Office using Office 365 for business on your PC.

    Note   If you're having trouble signing in, check that you're using the correct email and password. If you still can't sign in you may be using a different Office 365 service and have a different sign in location, see Where to sign in to Office 365.

    For more information about installing Office also see, Download and install Office 365 Home, Personal, or University on your PC or Download and install Office using Office 365 for business on your PC.

Note   Office needs to be installed on the same hard drive where Windows is installed. How much space does it need?

Remove and reinstall Office

Use the easy fix tool to completely remove Office from your PC, and then reinstall Office.

  1. Click the easy fix tool button.

    Easy fix download button indicating an automated fix is available

  2. At the bottom of your browser screen, click Open. If the file doesn't open, choose Save > Open Folder, then double-click the file (it should start with "O15CTRRemove") to run the easy fix tool.

    Notes   If the easy fix tool fails to remove Office from your PC, you can manually remove Office.

  3. Reinstall Office. Use the table below to find the correct sign in location for your version of Office.

    If you have this Office product

    Sign in to install Office

    An Office 365 subscription, such as:

    • Office 365 Home

    • Office 365 Personal

    • Office 365 University

    A one-time purchase of Office 2016 or Office 2013 such as:

    • Office Home & Student

    • Office Home & Business

    • Office Professional

    • Individual 2016 or 2013 applications such as Word, Excel, or Project

    1. Go to http://www.office.com/myaccount.

      If prompted, sign in with the email address and password associated with your copy of Office.

    2. Select Install.

    Tip   For complete installation steps, see Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC.

    Office 365 for business subscriptions that include the desktop Office applications

    1. Go to https://portal.office.com/OLS/MySoftware.aspx.

      If prompted, sign in with the email address and password that you created or someone in your organization created on your behalf.

    2. Select Install.

    Tip   For complete installation steps, see Download and install Office using Office 365 for business on your PC.

    Note   If you're having trouble signing in, check that you're using the correct email and password. If you still can't sign in you may be using a different Office 365 service and have a different sign in location, see Where to sign in to Office 365.

Use the offline installer to install Office

The Office offline installer may help bypass potential proxy, firewall, anti-virus, or internet connection issues that might occur while installing Office. Use the table below to see the correct steps for the version of Office you're trying to install.

If you have this Office product

Follow the steps here

  • Office 365 Home, Personal, or University

How do I use the Office 2016 offline installer?

A one-time purchase of Office 2013 or Office 2016 such as:

  • Office Home & Student

  • Office Home & Business

  • Office Professional

  • Individual applications such as Word, Excel, or Project

Download the install files for a one-time purchase of Office 2013 or Office 2016

  • Office 365 for business subscriptions that include the Office desktop applications

Office 365 admins must Contact Office 365 for business support.

Leave us a comment

Please let us know at the bottom of this topic if these steps were helpful by selecting Yes or No. If they were helpful, tell us which option fixed your problem. If they weren't helpful, and you're still having trouble installing Office, tell us what error message you received, and if you can, where in the install process the error occurred. We'll use your feedback to help us fix this issue.

Applies To: Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, OneNote 2016, Office 2016, Office 2013



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