Troubleshooting issues in SharePoint

If you're a web admin, network engineer, or developer, then you're in the right place.

If you're a user having problems with a company's website or survey, we'll help get you to the right place.

If you're a user having problems with a public website or survey...

EMAIL OR CALL THE COMPANY THAT OWNS THE WEBSITE AND ASK THEM FOR HELP.

You can usually find contact information for a website or survey at the bottom of a page or in the About section of their navigation menus.

Here are some types of errors that happen in public-facing websites:

  • You can't access a survey.

  • You're trying to join a blog or website, and are getting an error.

  • You have a subscription to specific online information, and can't access it.

  • You're trying to register for a class at a local college or school and it doesn't work.

THESE TYPES OF PROBLEMS CAN ONLY BE FIXED BY THE WEBMASTER OR SOMEONE AT THE COMPANY.

If you're a user at a business and you're getting errors...

CONTACT THE PERSON WHO MANAGES YOUR BUSINESS'S INTERNAL WEBSITE. Very often the problem will be fixed by your webmaster giving you the appropriate permissions to access your internal website (SharePoint site).

If you don't know who to call, check with your manager or supervisor for help.

Tell your business's webmaster (SharePoint administrator) what kind of problem you're experiencing:

  • Problems uploading documents. Ask your admin to verify they have given you the appropriate permissions, and you can upload a file that size. In most cases this is causing the problem!

  • Problems when signing in to your company's network or getting access to certain data.

  • Errors with format or permission when entering data into a line of business application such as a ledger or order form.

  • Problems accessing a webpage on your company's website. For example, it isn't there or returns an error.

Errors like this are problems with the page or application that is specifically written for your business. THESE TYPES OF PROBLEMS CAN ONLY BE FIXED BY THE WEBMASTER (SHAREPOINT ADMIN) OR SOMEONE AT YOUR COMPANY.

You may be asked to provide your SharePoint administrator with the following information to help them fix the problem:

  • The date and time the error occurred.

  • The page or site you were on when you got the error.

  • The action you tried when you got the error.

  • The correlation ID. This is a long hyphenated string on the error message, and is a key in helping administrators fix the problem.

If you're a SharePoint administrator or developer and you're getting errors with SharePoint....

As a SharePoint administrator, or app developer for a SharePoint site, here are several ways find a solution.

If you host SharePoint on your own server (on-premises):

The Correlation ID or GUID that you get on an error or receive from an end user, is used with the Universal Logging System (ULS) logs to troubleshoot issues. Here are some resources that can help you view the logs:

If you're using SharePoint Online or Office 365:

For Office 365 and SharePoint Online unfortunately you won't have access to the ULS logs. In this case you'll need to contact Microsoft for support. Support options are available here: Contact Office 365 for business support

Here are a few other resources to help you find solutions:

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