Troubleshooting Outlook email setup

If you're having problems setting up your email in Outlook, we want to help. Choose an option below for more information. 

Note: Microsoft is investigating an issue that causes some users to be unable to set up their account because Outlook does not prompt for a password. If you're experiencing this issue, see Outlook never asks me for a password.

If you try to add an IMAP account to Outlook, for example a Gmail account, Apple account, Yahoo account, or an account from your local ISP, and you're not prompted to enter your password, use the following steps to workaround the problem.

Ensure that on the IMAP details page, Secure Password Authentication is Unchecked IMAP setttings_C3_2017628125532

If this does not work

  1. Open Control Panel by pressing the Windows key, typing Control Panel, and selecting Control Panel from the search results.

  2. Select Mail.

  3. Select Email Accounts...

  4. On the Email tab, select New.

  5. Enter your name, email address, and then enter your password in the Password and Retype Password boxes. Then select Next.

  6. Follow the steps on screen to complete your account setup. You may be prompted to enter your password one additional time.

  7. When account setup completes, select Finish.

If Outlook can't find settings for your email account, or you receive an error during setup, in many cases, you can set up your account manually.

Important: Manual setup isn't possible for Office 365 or Exchange server accounts unless you want to use POP or IMAP to connect to those accounts. Contact your administrator to determine if POP or IMAP access are enabled for your account.

Set up your account manually

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Step 1
Choose File. Under Account Information, choose Add Account.

Add a new account

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Step 2
Choose Advanced options > Advanced setup.

Add a new email account

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Step 3
Choose Manual setup or additional server types > Next then choose POP or IMAP and choose Next again.

Choose Manual setup or additional server types

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Step 4
Enter your account information, then choose Next. If you need help finding your account information, see POP and IMAP server name reference.

Enter your POP or IMAP server information

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Step 5
Choose More Settings > Advanced. Update the Server Port Numbers section with the information you received from your email provider or from the POP and IMAP server name reference topic. Choose OK > Next.

Enter advanced settings

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Step 6
Choose Finish to start using Outlook.

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If Outlook repeatedly prompts you for a password during setup, ensure that your caps lock isn't turned on. Passwords are case sensitive. This can also happen if you've entered your username incorrectly. Your user name is your full email address, for example tony@contoso.com.

If you've successfully sent and received email from Outlook before, and now Outlook repeatedly asks you to reenter your password, one of two things may have happened.

  • You changed your password with your email provider, for example, Gmail, and haven't updated Outlook.

  • Your password has expired. Many corporate email accounts have policies that require you to change your email password every few months.

To update your password in Outlook, see Change email account settings.

Your email password is stored in Outlook. However, if you want to change your password with your email provider, you'll need to visit their website or help desk, or contact your email administrator. For example, if you have a Yahoo! account, you first have to change your password at Yahoo.com. Once you've changed your password with your email provider, you can update the password in Outlook. See Change email account settings for more information.

If you can't receive new email messages, there are several troubleshooting steps you can take.

  • Look for Working Offline at the bottom of your Outlook window. If you see this text, choose the Send/Receive tab at the top of the screen, then choose the Work Offline button to disable offline mode.

  • If you're not working offline, open a web browser and see if you can browse the internet. If not, check your network connection.

  • Check your account settings against the information in our POP and IMAP server name reference. See Change email account settings for help on how to see your account settings.

If your messages are stuck in the Outbox or aren't reaching their intended recipients, see Fix messages that are stuck in the Outbox.

There are multiple ways for you to send and receive email, and multiple versions of Outlook available. If the images in these topics don't match what you see on your screen, you might be using a different version of Outlook. See What version of Outlook do I have? for more information.

If you're having an issue that's not solved by one of the above options, we want to know. Please scroll down to the bottom of the page, select Yes or No on the Was this information helpful box, and leave us a note with the following information:

  • Your version of Outlook

  • The type of email account you're trying to set up (Outlook.com, Office 365, Exchange, or other)

  • The text of any error messages you're seeing

  • A brief description of your problem

We update this page each month and we want to ensure we're including all of the troubleshooting steps you need. 

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