Troubleshoot email setup on mobile

It's frustrating when things don't work the way you want them to. If you're having difficulty setting up email on your mobile device, this page may help you. Go through some of our troubleshooting tips below or check out some of our most Commonly asked questions. You can also see Calendar sync issues with mobile devices.

Troubleshooting tips

If you're unable to set up email on your device, try these tips:

  • Double-check your username and password are typed correctly. If you added incoming and outgoing server settings, double-check those are typed correctly also.

  • Try accessing your email from another computer or device.

  • If you are having issues adding your email to the iOS Mail app, contact Apple Support.

  • If you're setting up an Outlook.com account and you have two-step verification turned on, see App passwords and two-step verification.

  • If your device stops syncing, try removing the sync partnership. For work or school account using Office 365 for business, and some Exchange-based or Outlook.com accounts, see Fix email sync issues or remove a device from your Outlook on the web mailbox.

  • Talk to your admin to verify that your work or school account mailbox is on the latest version of Office 365 for business or Exchange Online (excludes Office 365 Home or Office 365 Personal.

Commonly asked questions

Got questions? We might just have the answers that you need. Check out our list of commonly asked questions below.

Using your mobile device, go to the App Store if you have an iOS device or the Google Play Store if you have an Android. Search "Microsoft Outlook" and the first result should be the correct one. To be sure, make sure the publisher of the app is Microsoft. If you're already on your mobile device, you can use these links:

Download Outlook from the Android Play Store or Download Outlook from the Apple App Store.

If your mobile device is not compatible with the Outlook mobile app, you can set up your email using your device's built-in app.

Type of account

Description

Outlook.com

These are email accounts ending with @outlook.com, @hotmail.com, @msn.com, or @live.com.

These include international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

Gmail

Gmail is an email service provided by Google.

  • If you need Gmail server settings, see Get started with IMAP and POP3. If you have an Android, you can also use the Gmail mail app that comes with your device to set up your account.

Yahoo! Mail

Yahoo! Mail is an email service provided by Yahoo!

iCloud

iCloud is an email service provided by Apple. iCloud does not support POP.

Office 365 account

This is a work or school email account hosted by Office 365 for business. This account can be a custom domain in Office 365 and can have many endings such as @<YOUR DOMAIN.onmicrosoft.com, @<YOUR DOMAIN>.com, @<SCHOOL NAME>.edu. If you're not sure, check with the administrator for your email account.

Tip: Not sure what a domain is? In this example email address, tony@contoso.com, "contoso.com" is the domain.

New to Office 365 for business and want to set up and use a custom domain? See Set up Office 365 for business.

Exchange-based account

This is a work or school email account hosted by Exchange. This account can be a custom domain in Exchange and can have many endings such as @<YOUR DOMAIN>.com, @<SCHOOL NAME>.edu. If you're not sure, check with the administrator of your email account

Tip: Not sure what a domain is? In this example email address, tony@contoso.com, "contoso.com" is the domain.

IMAP or POP

IMAP or POP is an email protocol used to download email to your device.

  • IMAP stores email on remote email servers until you delete it.

  • POP downloads email for offline reading, and may remove it from the remote server. If you select POP, only your email syncs to your mobile device.

Check with your email provider if you're not sure if you should use IMAP or POP. If you don't know the server settings, check the website of your email provider (also called your Internet Service Provider (ISP).

Top of Page

Email server settings for the most popular providers can easily be found online by searching. Your email provider or host may have this information readily available. If they don't, you'll have to ask them for this information in order to set up your email on your mobile device. See Server settings to request from your email provider to learn more.

If you setup your email as an IMAP or POP account, your calendars and contacts won't sync. You'll have to add them as an Exchange ActiveSync account.

Not sure what type of account you have? Check with your email provider. Or, if you already have the email account you're trying to add to your Android set up on a PC or Mac using Outlook, try this.

  1. On the PC or Mac where you have Outlook installed, open Outlook select File > Info > Account Settings.

  2. In the Account Settings window check the Type column to see what type of account it is.

    See the type of account you have in the Account Settings window in Outlook

To change the password for your email account, access your email via your email provider. For example, if you have a @hotmail.com account visit login.live.com or if you have a @gmail.com account go to gmail.com. Once you're signed in, you'll be able to change your password. Most likely, your change password option will be under your account settings or in your profile.

The next time you use that email account in the Outlook mobile app, you'll be prompted to login again with your new password. You can also delete and re-add your email account if you are having trouble updating it in Outlook.

Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

Still having trouble? We're listening.

If you still need help setting up email on your mobile device, tell us about your question in detail using the comment box below so we can address it in the future.

You can also talk to a human by contacting Microsoft Support:

See Also

Sync calendar with my phone or tablet

Fix email sync issues or remove a device from your Outlook on the web mailbox

Server settings to request from your email provider

Find POP or IMAP server settings in Outlook in Office 365

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