Troubleshoot database operations in Business Contact Manager

What is the issue that you want to resolve?

Cannot create a Business Contact Manager database - Database creation is unsuccessful

Cannot connect to a shared Business Contact Manager database

Cannot restore a Business Contact Manager database

SQL Server does not install or start

Cannot migrate Business Contact Manager database

Cannot load Business Contact Manager database

Business Contact Manager folders are missing

Where is the Business Contact Manager database?

Install Business Contact Manager for Outlook on a server

Records and items are not sorting correctly

Import business data

Workgroup issues only

Additional resources

Cannot create a Business Contact Manager database - Database creation is unsuccessful

Your Business Contact Manager database uses Microsoft SQL Server Express, a smaller-scale version of Microsoft SQL Server. If the SQL Server service is not available, you cannot create a database. The SQL Server service might not be available for various reasons.

Use the following list of SQL Server scenarios to resolve your issue. Complete the procedure that most closely resembles your circumstances.

SQL Server issues

  • Start the SQL Server

    If you see any of the following messages, complete the procedure to start the SQL Server service.

    • Database creation is unsuccessful or failed.

    • Cannot create the Business Contact Manager database because the SQL Server service (the Business Contact Manager database service) is not running. Start the service, and then restart Outlook to display the Startup wizard again.

    • Cannot connect to the local Business Contact Manager database because the SQL Server service (the Business Contact Manager database service) is not running. You can connect to a Business Contact Manager database that is stored on a different computer.

    • Cannot start Business Contact Manager because the SQL Server service (the Business Contact Manager database service) is not running.

    Start the SQL Server service

    • Windows XP

      1. Click Start, and then click Control Panel.

      2. In Category View, click Performance and Maintenance.

      3. Click Administrative Tools, and then double-click Services.

      4. In the Services list, click SQL Server (MSSMLBIZ), and then click Start.

    • Windows Vista or Windows 7

      1. Click the Start button, and then click All Programs.

      2. Click Microsoft SQL Server 2008.

      3. Click Configuration Tools, and then click SQL Server Configuration Manager.

      4. In the left pane of the SQL Server Configuration Manager window, click SQL Server Services.

      5. In the right pane, right-click SQL Server (MSSMLBIZ), and then click Start.

      6. Re-open Microsoft Outlook. You should now be able to connect to the Business Contact Manager database.

        For more information on Microsoft SQL Server Express, go to the Microsoft Support Web site, and consult the Knowledge Base.

  • Grant the user account that logs on to the SQL Server service permissions to access the Business Contact Manager folder

    By default, the SQL Server service logs on using the Network Service user account to access the Business Contact Manager folder to create a database. If a database cannot be created, it may be that the Network Service user account does not have permissions to log on to the SQL Server. The account must have read and write permissions to access the Business Contact Manager folder.

    The SQL Server service may use an account other than the Network Service user account to access the Business Contact Manager folder to create a database.

    Verify which user account logs on to the SQL Server

    • Window XP

      1. Click Start, and then click Control Panel.

      2. Click Performance and Maintenance.

      3. Click Administrative Tools, and then double-click Services.

      4. In the Services list, right-click SQL Server (MSSMLBIZ), and then click Properties.

      5. Click the Log On tab, and then note the name of the account listed in the This account box.

    • Windows Vista or Windows 7

      1. Click the Start button, and then click All Programs.

      2. Click Microsoft SQL Server 2008, click Configuration Tools, and then click SQL Server Configuration Manager.

      3. In the left pane of the SQL Server Configuration Manager window, click SQL Server Services.

      4. In the right pane, right-click SQL Server (MSSMLBIZ), and then click Properties.

      5. On the Log On tab, note the Built-in account or the Account Name used to log on to the SQL Server.

    To grant the account that logs on to the SQL Server service permission to access the Business Contact Manager folder, the Network Service user account or a different user account, complete the following procedure:

    • Windows XP

      1. Click Start, and then click My Computer.

      2. Double-click each folder in the following path to open it:

        C:\Documents and Settings\[username]\Local Settings\Application Data\Microsoft\

        where [username] is the name of the user account that cannot create the database.

        The path above is the default location of the Business Contact Manager folder. Some of the folders in the path are hidden by default. For information about how to display hidden folders, click Start, and then click Help and Support.

      3. Right-click the Business Contact Manager folder, and then click Sharing and Security.

      4. Click the Security tab, and then click Add.

      5. In the Select Users, Computers, or Groups dialog box, in the Enter the object names to select box, type Network Service, or the name of the user account that is used to log on to the SQL Server, and then click Check Names.

      6. Click OK.

      7. On the Security tab, click NETWORK SERVICE, or the name of the user account that is used to log on to the SQL Server.

      8. Select the Read and Write check boxes, and then click OK.

    • Windows Vista or Windows 7

      1. Click Start, and then click Computer.

      2. Double-click each folder in the following path to open it:

        C:\Users\[username]\AppData\Local\Microsoft

        where [username] is the name of the user account that cannot create a database.

        The path above is the default location of the Business Contact Manager folder. Some of the folders in the path are hidden by default. For information about how to display hidden folders, click Start, and then click Help and Support.

      3. Right-click the Business Contact Manager folder, and then click Properties.

      4. In the Business Contact Manager Properties dialog box, click the Security tab, and then click Edit.

      5. In the Permissions for Business Contact Manager dialog box, click Add.

      6. In the Select Users, Computers, or Groups dialog box, in the Enter the object names to select box, type Network Service, or the name of the user account that is used to log on to the SQL Server, and then click Check Names.

      7. Click OK.

      8. In the Permissions for Business Contact Manager dialog box, on the Security tab, click NETWORK SERVICE, or the name of the user account that is used to log on to the SQL Server.

      9. In the Allow column, select the Read and Write check boxes, and then click OK.

      10. In the Business Contact Manager Properties dialog box, click OK.

  • Grant the Network Service user account full control permission to the DATA folder

    The master Business Contact Manager database files, master.mdf and mastlog.ldf, are stored in the DATA folder. Occasionally, the Network Service user account that logs on to the SQL Server does not have permissions, so the database cannot be created.

    To give the Network Service user account full control of the DATA folder, complete the following procedure:

    • Windows XP

      1. Click Start, and then click My Computer.

      2. Double-click each folder in the following path to open it:

        C:\Program Files\Microsoft SQL Server\MSSQL10.MSSMLBIZ\MSSQL

      3. Right-click the DATA folder, and then click Properties.

      4. Click the Security tab, and then click Add.

      5. In the Select Users, Computers, or Groups dialog box, in the Enter the object names to select box, type Network Service, and then click Check Names.

      6. Click OK.

      7. On the Security tab, click Network Service.

      8. In the Allow column, select the Full Control check box, and then click OK.

    • Windows Vista or Windows 7

      1. Click Start, and then click Computer.

      2. Double-click each folder in the following path to open it:

        C:\Program Files\Microsoft SQL Server\MSSQL10.MSSMLBIZ\MSSQL

        -Or-

        C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.MSSMLBIZ\MSSQL
      3. Right-click the DATA folder, and then click Properties.

      4. In the DATA Properties dialog box, click the Security tab, and then click Edit.

      5. In the Permissions for DATA dialog box, click Add.

      6. In the Select Users, Computers, or Groups dialog box, in the Enter the object names to select box, type Network Service, and then click Check Names.

      7. Click OK.

      8. In the Permissions for DATA dialog box, on the Security tab, click NETWORK SERVICE.

      9. In the Allow column, select the Full Control check box, and then click OK.

      10. In the DATA Properties dialog box, click OK.

  • Protocol for the SQL Server is not enabled (Windows Vista or Windows 7 only)

    The Named Pipes protocol for the SQL Server is disabled. This issue sometimes occurs when using Windows Vista or Windows 7. Use the following procedure to enable the protocol.

    1. Click the Start button, and then click All Programs.

    2. Click Microsoft SQL Server 2008.

    3. Click Configuration Tools, and then click SQL Server Configuration Manager.

    4. In the left pane of the SQL Server Configuration Manager window, expand SQL Server Network Configuration, and then click Protocols for MSSMLBIZ.

    5. In the right pane, right-click Named Pipes, and then click Enable.

    6. Close the SQL Server Configuration Manager window, and then start Outlook to complete the Startup wizard and create the database.

  • Use the Local System user account to log on to the SQL Server

    If, after completing the preceding procedures, you still cannot create a database because the SQL Server service will not start, use the Local System user account to log on to the SQL Server.

    1. Windows XP

      1. Click Start, and then click Control Panel.

      2. Click Performance and Maintenance.

      3. Click Administrative Tools, and then double-click Services.

      4. In the Services list, right-click SQL Server (MSSMLBIZ), and then click Properties.

      5. In the SQL Server (MSSMLBIZ) Properties (Local Computer) dialog box, click the Log On tab.

      6. Click Local System account.

      7. Click OK.

      8. Start Outlook and then complete the Startup wizard.

    2. Windows Vista or Windows 7

      1. Click the Start button, and then click All Programs.

      2. Click Microsoft SQL Server 2008, click Configuration Tools, and then click SQL Server Configuration Manager.

      3. In the left pane of the SQL Server Configuration Manager window, click SQL Server Services.

      4. In the right pane, right-click SQL Server (MSSMLBIZ), and then click Properties.

      5. On the Log On tab, under Built-in account, click the arrow, and then click Local System.

      6. Click OK.

      7. Start Outlook, and then complete the Startup wizard.

    If necessary, see Help and Support for Microsoft Office Outlook 2010 with Business Contact Manager (All Languages) to contact a support professional. Charges may apply.

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Compressed drive, guest account, and missing Startup wizard issues

  • Compressed drive or folder

    On an TE000129554 file system drive, the folder in which the database is being installed is compressed. The Business Contact Manager database cannot be created in a compressed folder. In order to create the database, the file compression setting must be disabled for the Business Contact Manager folder.

    Note:  You must be logged on as an administrator to enable or disable compression.

    Disable folder compression

    • Windows XP

      1. Click Start, and then click My Computer.

      2. Double-click each folder in the following path to open it:

        C:\Documents and Settings\[username]\Local Settings\Application Data\Microsoft\Business Contact Manager\

        where [username] is the name of the user account that cannot create a database.

        The path above is the default location of the Business Contact Manager folder. Some of the folders in the path are hidden by default. For information about how to display hidden folders, click Start, and then click Help and Support.

      3. Right-click the Business Contact Manager folder, and then click Properties.

      4. In the Business Contact Manager Properties dialog box, on the General tab, click Advanced.

      5. Clear the Compress contents to save disk space check box, and then click OK.

        After you have disabled compression on the folder, retry creating the database.

    • Windows Vista or Windows 7

      1. Click Start, and then click Computer.

      2. Double-click each folder in the following path to open it:

        C:\Users\[username]\AppData\Local\Microsoft

        where [username] is the name of the user account that cannot create a database.

        The path above is the default location of the Business Contact Manager folder. Some of the folders in the path are hidden by default. For information about how to display hidden folders, click Start, and then click Help and Support.

      3. Right-click the Business Contact Manager folder, and then click Properties.

      4. In the Business Contact Manager Properties dialog box, on the General tab, click Advanced.

      5. Clear the Compress contents to save disk space check box, and then click OK.

      After you have disabled compression on the folder, retry creating the database.

  • You have logged on to Outlook with a guest account

    As a guest user, you are not allowed to create a Business Contact Manager database. Sign in with a user account.

  • I have installed Business Contact Manager for Outlook, but I was not prompted to create a new database

    The first time you open Outlook after you have installed Business Contact Manager for Outlook, the Startup wizard runs automatically. If you choose to run the Startup wizard, you will be given the opportunity to either create a new Business Contact Manager database or select an existing database.

    1. Verify that Business Contact Manager for Outlook is installed.

      How?

      1. Windows XP

        1. Click Start, and then click Control Panel.

        2. In Control Panel, click Add or Remove Programs.

        3. In the Add or Remove Programs dialog box, in the Currently installed programs list, check to see if Business Contact Manager for Outlook 2010 is listed.

      2. Windows Vista or Windows 7

        1. Click Start, and then click Control Panel.

        2. In Category View, under Programs, click Uninstall a program.

        3. On the Uninstall or change a program window, check to see if Business Contact Manager for Outlook 2010 is listed.

    2. If Business Contact Manager for Outlook 2010 does not appear in the list, do one of the following:

      1. If you have the Business Contact Manager for Outlook 2010 DVD, install the program from that DVD.

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Cannot start Business Contact Manager for Outlook

Try the following procedures and then restart Outlook.

  • Cannot start Business Contact Manager because the SQL Server service (the Business Contact Manager database service) is not running.

    The master Business Contact Manager database files, master.mdf and mastlog.ldf, are stored in the DATA folder. The folder also contains security certificates that allow the SQL Server to create the Business Contact Manager database. Occasionally, the Network Service user account that logs on to the SQL Server cannot access the folder so the database cannot be created.

    This might occur if you changed the file system for a drive from FAT32 to TE000129554.

    To give the Network Service user account full control of the DATA folder, complete the following procedure.

    • Windows XP

      1. Click Start, and then click My Computer.

      2. Double-click each folder in the following path to open it:

        C:\Program Files\Microsoft SQL Server\MSSQL10.MSSMLBIZ\MSSQL

      3. Right-click the DATA folder, and then click Properties.

      4. Click the Security tab, and then click Add.

      5. In the Select Users, Computers, or Groups dialog box, in the Enter the object names to select box, type Network Service, and then click Check Names.

      6. Click OK.

      7. On the Security tab, click Network Service,

      8. In the Allow column, select the Full Control check box, and then click OK.

    • Windows Vista or Windows 7

      1. Click Start, and then click My Computer.

      2. Double-click each folder in the following path to open it:

        C:\Program Files\Microsoft SQL Server\MSSQL10.MSSMLBIZ\MSSQL

        -Or-

        C:\Program Files (x86)\Microsoft SQL Server\MSSQL10.MSSMLBIZ\MSSQL
      3. Right-click the DATA folder, and then click Properties.

      4. In the DATA Properties dialog box, click the Security tab, and then click Edit.

      5. In the Permissions for DATA dialog box, click Add.

      6. In the Select Users, Computers, or Groups dialog box, in the Enter the object names to select box, type Network Service, and then click Check Names.

      7. Click OK.

      8. In the Permissions for DATA dialog box, on the Security tab, click NETWORK SERVICE.

      9. In the Allow column, select the Full Control check box, and then click OK.

      10. In the DATA Properties dialog box, click OK.

  • SQL Server service does not start after granting permissions to the Network Service user account.

    The SQL Server service usually starts with a security certificate and turns off encryption. Sometimes, the SQL Server service does not turn off encryption. If this occurs, turn off encryption for the SQL Server instance.

    • Windows XP

      1. Click Start, and then click Control Panel.

      2. Click Performance and Maintenance, and then click Administrative Tools.

      3. Double-click Computer Management.

      4. In the left pane of the Computer Management window, click Services and Applications.

      5. In the right pane, double-click SQL Server Configuration Manager.

      6. Double-click SQL Server Network Configuration.

      7. Right-click Protocols for MSSMLBIZ, and then click Properties.

      8. In the Protocols for MSSMLBIZ Properties dialog box, on the Flags tab, click the arrow at the end of the Force Encryption row, and then click No.

      9. Click OK.

      10. In the left pane of the Computer Management window, click SQL Server Services.

      11. In the right pane, right-click SQL Server (MSSMLBIZ), and then click Start.

      12. Start Outlook and then complete the Startup wizard.

    • Windows Vista or Windows 7

      1. Click the Start button, and then click All Programs.

      2. Click Microsoft SQL Server 2008, click Configuration Tools, and then click SQL Server Configuration Manager.

      3. In the left pane of the SQL Server Configuration Manager window, click SQL Server Network Configuration.

      4. In the right pane, right-click Protocols for MSSMLBIZ, and then click Properties.

      5. In the Protocols for MSSMLBIZ Properties dialog box, on the Flags tab, in the Force Encryption row, click the arrow, and then click No.

      6. Start Outlook, and then complete the Startup wizard.

  • Use the Local System user account to log on to the SQL Server

    If, after completing the preceding procedures, Business Contact Manager will not start, use the Local System user account to log on to the SQL Server.

    • Windows XP

      1. Click Start, and then click Control Panel.

      2. Click Performance and Maintenance.

      3. Click Administrative Tools, and then double-click Services.

      4. In the Services list, right-click SQL Server (MSSMLBIZ), and then click Properties.

      5. Click the Log On tab, and then click Local System account.

      6. Start Outlook and then complete the Startup wizard.

    • Windows Vista or Windows 7

      1. Click the Start button, and then click All Programs.

      2. Click Microsoft SQL Server 2008, click Configuration Tools, and then click SQL Server Configuration Manager.

      3. In the left pane of the SQL Server Configuration Manager window, click SQL Server Services.

      4. In the right pane, right-click SQL Server (MSSMLBIZ), and then click Properties.

      5. In the SQL Server (MSSMLBIZ) Properties dialog box, on the Log On tab, under Built-in account, click the arrow, and then click Local System.

      6. Click OK.

      7. Start Outlook, and then complete the Startup wizard.

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Cannot open database - login failed

The most common reason that this message appears during database creation is that the user account used to log on to the SQL Server service does not have read and write permissions for the Business Contact Manager folder.

By default, the SQL Server service logs on using the Network Service user account to access the Business Contact Manager folder to create a database. The user account used by the SQL Server service might have been changed.

To resolve this issue complete the following procedures:

  1. Verify which user account logs on to the SQL Server

    • Windows XP

      1. Click Start, and then click Control Panel.

      2. Click Performance and Maintenance.

      3. Click Administrative Tools, and then double-click Services.

      4. In the Services list, right-click SQL Server (MSSMLBIZ), and then click Properties.

      5. Click the Log On tab, and then note the name of the account listed in the This account box.

    • Windows Vista or Windows 7

      1. Click the Start button, and then click All Programs.

      2. Click Microsoft SQL Server 2008, click Configuration Tools, and then click SQL Server Configuration Manager.

      3. In the left pane of the SQL Server Configuration Manager window, click SQL Server Services.

      4. In the right pane, right-click SQL Server (MSSMLBIZ), and then click Properties.

      5. On the Log On tab, note the Built-in account or the Account Name used to log on to the SQL Server.

  2. Grant the user account that logs on to the SQL Server read and write permissions for the Business Contact Manager folder

    • Windows XP

      1. Click Start, and then click My Computer.

      2. Double-click each folder in the following path to open it:

        C:\Documents and Settings\[username]\Local Settings\Application Data\Microsoft\

        where [username] is the name of the user account that cannot open the database.

        The path is the default location of the Business Contact Manager folder. Some of the folders in the path are hidden by default. For information about how to display hidden folders, click Start, and then click Help and Support.

      3. Right-click the Business Contact Manager folder, and then click Sharing and Security.

      4. Click the Security tab, and then click Add.

      5. In the Select Users, Computers, or Groups dialog box, in the Enter the object names to select box, type the name of the user account that is used to log on to the SQL Server, and then click Check Names.

      6. Click OK.

      7. On the Security tab, click the name of the user account that is used to log on to the SQL Server.

      8. Select the Read and Write check boxes, and then click OK.

    • Windows Vista or Windows 7

      1. Click Start, and then click Computer.

      2. Double-click each folder in the following path to open it:

        C:\Users\[username]\AppData\Local\Microsoft

        where [username] is the name of the user account that cannot open a database.

        The path is the default location of the Business Contact Manager folder. Some of the folders in the path are hidden by default. For information about how to display hidden folders, click Start, and then click Help and Support.

      3. Right-click the Business Contact Manager folder, and then click Properties.

      4. In the Business Contact Manager Properties dialog box, click the Security tab, and then click Edit.

      5. In the Permissions for Business Contact Manager dialog box, click Add.

      6. In the Select Users, Computers, or Groups dialog box, in the Enter the object names to select box, type the name of the user account that is used to log on to the SQL Server, and then click Check Names.

      7. Click OK.

      8. On the Security tab, click the name of the user account that is used to log on to the SQL Server.

      9. In the Permissions for Business Contact Manager dialog box, in the Allow column, select the Read and Write check boxes, and then click OK.

      10. In the Business Contact Manager Properties dialog box, click OK.

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Cannot connect to a shared Business Contact Manager database

For troubleshooting information, see Troubleshoot connecting to a shared Business Contact Manager database.

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Cannot restore a Business Contact Manager database

I received a message stating that I cannot restore a database, because I was not authorized to back up or restore databases or because I am not the owner of the database.

Occasionally, after upgrading the operating system, the database owner is no longer recognized as the database owner. If you are not recognized as the database owner, to restore the database, you must be the administrator on the computer where you want to restore the database, and you must be running Outlook as an administrator. Do the following:

  • Ask your system administrator to add you to the Administrators group or add yourself to the Administrators group.

  • Run Outlook as an administrator.

How?

  1. Close Outlook.

  2. Click the Start button, and then click Computer.

  3. Double-click Local Disk (C:), to open your hard drive.

    Note:  If you have installed the stand-alone edition of TE000001059 or Microsoft Office 2010 to a different drive, browse to that location.

  4. Double-click Program Files, and then double-click Microsoft Office.

  5. Double-click Office 14.

  6. Right-click the Outlook icon, and then click Run as administrator.

You can now perform all administrator tasks in Outlook, including restoring a Business Contact Manager database.

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SQL Server does not install or start

I received a message stating that Microsoft SQL Server has not been installed

The Business Contact Manager database is built using Microsoft SQL Server. Without SQL Server, you are not able to use Business Contact Manager for Outlook. For assistance with SQL Server, go to the Microsoft Support Web site, and consult the Knowledge Base.

The SQL Server service did not start automatically

In most cases, SQL Server, which is installed with Business Contact Manager for Outlook starts automatically. Business Contact Manager for Outlook will not start if the SQL Service does not start. If you do not see any other messages, and you do not see Business Contact Manager for Outlook menus, start the SQL Server service manually by completing the following procedure:

  • Windows XP

    1. Click Start, right-click My Computer, and then click Manage.

    2. In the left pane of the Computer Management window, click Services and Applications.

    3. In the right pane, double-click Services.

    4. In the Services list, click SQL Server (MSSMLBIZ).

    5. In the Status column, verify that the SQL Server (MSSMLBIZ) service is not started.

    6. If it is not started, click Restart the service.

    7. Close the Computer Management window, and then start Outlook.

  • Windows Vista or Windows 7

    1. Click Start, right-click Computer, and then click Manage.

    2. In the Computer Management window, click Services and Applications.

    3. Double-click Services.

    4. In the Services list, click SQL Server (MSSMLBIZ).

    5. In the Status column, verify that the SQL Server (MSSMLBIZ) service is not started.

    6. If it is not started, click Restart the service.

    7. Close the Computer Management window, and then start Outlook.

I want to use Business Contact Manager for Outlook with a different SQL Server Express instance name

If your Business Contact Manager database is on your local computer, as opposed to it being shared from a remote computer, the supported SQL Server Express instance name is MSSMLBIZ. Other instance names are not supported.

Rather than trying to use Business Contact Manager for Outlook with an unsupported instance name, install another SQL Server Express instance and name it MSSMLBIZ. The SQL Server Express instance should log on using the built-in Network Service user account.

To verify that the SQL Server instance logs on using the Network Service user account, complete the following procedure:

  1. Click Start, and then click All Programs.

  2. Click Microsoft SQL Server 2008, and then click Configuration Tools.

  3. Click SQL Server Configuration Manager.

  4. In the left pane of the SQL Server Configuration Manager window, click SQL Server Services.

  5. In the right pane, right-click SQL Server (MSSMLBIZ), and then click Properties.

  6. Under Built-in account, verify that Network Service appears.

  7. Click OK to close the SQL Server (MSSMLBIZ) Properties dialog box.

  8. Start Outlook to start the Business Contact Manager Startup wizard, and then follow the instructions on your screen.

SQL Server failed to install

Error code 2147746132 (0x80040154) is displayed. Try using the WMI Diagnosis Utility to learn more information about the error.

If you have additional questions about SQL Server Express, try posting them on the SQL Server Express forum on MSDN.

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Cannot migrate Business Contact Manager database

After selecting an existing database, I see the following message: Database migration was unsuccessful

In the Startup wizard, click Select an existing database and try to select the database again.

If you continue to receive the Database migration was unsuccessful message, try the following:

1. Uninstall Business Contact Manager for Outlook 2010.

How?

  • Windows XP

    1. Click Start, and then click Control Panel.

    2. Click Add or Remove Programs.

    3. In the Add or Remove Programs window, click Business Contact Manager for Outlook 2010, and then click Change/Remove.

  • Windows Vista or Windows 7

    1. Click Start, and then click Control Panel.

    2. In Category View, click Uninstall a program.

    3. In the list, click Business Contact Manager for Outlook 2010, and then click Uninstall.

2. Reinstall Business Contact Manager for Outlook 2007.

  • In the Startup wizard, click Select a database, and then follow the instructions on your screen.

3. Export all of the information in the Business Contact Manager for Outlook 2007 database.

4. Install Business Contact Manager for Outlook 2010.

  1. In the Startup wizard, click Create a new database, and then follow the instructions on your screen.

  2. Import the data from your database. For more information, see Import your data into Business Contact Manager.

If database migration continues to be unsuccessful, see Help and Support for Microsoft Office Outlook 2010 with Business Contact Manager (All Languages). Charges may apply.

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Cannot load Business Contact Manager database

I received a message stating that My database cannot be loaded after upgrading your Windows operating system.

Several Business Contact Manager for Outlook messages are displayed that indicate that there are problems with the Business Contact Manager database after upgrading to Windows Vista.

The following messages could be displayed:

  • Business Contact Manager for Outlook could not connect to the shared database.

  • Business Contact Manager database cannot be loaded.

  • This action cannot be completed because Business Contact Manager cannot access the database.

  • An error has occurred while establishing a connection to the server.

Try the following:

Change the Log On property for the SQL Server (MSSMLBIZ) instance to Local System.

How?

  1. Click the Start button, and then click All Programs.

  2. Click Microsoft SQL Server 2008, and then click Configuration Tools.

  3. Click SQL Server Configuration Manager.

  4. In the left pane of the SQL Server Configuration Manager window, click SQL Server Services.

  5. In the right pane, right-click SQL Server (MSSMLBIZ), and then click Properties.

  6. Under Built-in account, click Local System, and then click OK.

  7. Restart Outlook.

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Remove Business Contact Manager for Outlook

I want to remove Business Contact Manager for Outlook from all user profiles on a computer

Uninstall Business Contact Manager for Outlook to remove it from all users on that computer.

You might need to remove Business Contact Manager for Outlook if Outlook does not open or if you want to stop the Startup wizard from displaying and skip creating a database.

  • Windows XP

  • Click Start, and then click Control Panel.

  • Click Add or Remove Programs.

  • In the Add or Remove Programs window, click Business Contact Manager for Microsoft Outlook 2010, and then click Change/Remove.

  • Windows Vista or Windows 7

  • Click Start, and then click Control Panel.

  • In Category View, click Uninstall a program.

  • In the list, click Business Contact Manager for Microsoft Outlook 2010, and then click Uninstall.

You can remove Business Contact Manager for Outlook from your own profile on a computer that has multiple users, and it will not be removed from other users' profiles.

How?

  1. Open Outlook 2010, using the profile from which you want to remove Business Contact Manager for Outlook.

  2. Click the File tab.

  3. On the Info tab, click the Account Settings button, and then click Account Settings.

  4. In the Account Settings dialog box, click the Data Files tab.

  5. In the list, click the Business Contact Manager database you want to remove from this profile, and then click Remove.

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Business Contact Manager folders are missing

I can’t see my Business Contact Manager folders

If your Business Contact Manager folders do not appear in the Navigation Pane, you need to associate Business Contact Manager for Outlook with your profile.

  1. Click the File tab.

  2. On the Info tab, click the Account Settings button, and then click Account Settings.

  3. In the Account Settings dialog box, click the Data Files tab.

  4. Click Add.

  5. In the New Outlook Data File dialog box, under Types of storage, click Business Contact Manager Database.

  6. Click OK.

  7. In the Startup wizard, do one of the following:

    • If you want to create a new database, click Create a New Local Database, and follow the instructions on your screen.

    • If you are connecting to an existing database, click Connect to a Local Database, and follow the instructions on your screen.

For more information, see Create or select a new Business Contact Manager database.

  1. Restart Outlook.

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Where is the Business Contact Manager database?

Where is my Business Contact Manager database?

The name of your Business Contact Manager database is the name that the database owner used when he or she created the database. The Business Contact Manager database is a SQL Server database, so the database has two components, the main database and the log file for the database.

The database files are located in the following folder:

  • Windows XP

    In Windows XP, the Business Contact Manager database and log files are stored as follows:

    C:\Documents and Settings\[username]\Local Settings\Application Data\Microsoft\Business Contact Manager\[databasename.mdf]

    where username is the name of the database owner and database name is the name of the Business Contact Manager database.

    Note:  You must display hidden files and folders to see all of the files in the path. For information about how to display hidden folders, click Start, and then click Help and Support

    C:\Documents and Settings\[username]\Local Settings\Application Data\Microsoft\Business Contact Manager\[databasename.ldf]

    where username is the name of the database owner and database name is the name of the Business Contact Manager database.

  • Windows Vista or Windows 7

    In Windows Vista and Windows 7, the Business Contact Manager database and log files are stored as follows:

    C:\Users\[username]\AppData\Local\Microsoft\Business Contact Manager\[databasename.mdf]

    where username is the name of the database owner and database name is the name of the Business Contact Manager database.

    Note:  You must display hidden files and folders to see all of the files in the path. For information about how to display hidden folders, click Start, and then click Help and Support.

    C:\Users\[username]\AppData\Local\Microsoft\Business Contact Manager\[databasename.ldf]

    where username is the name of the database owner and database name is the name of the Business Contact Manager database.

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Install Business Contact Manager for Outlook on a server

I want to install Business Contact Manager for Outlook on a server

For more information about how to use Business Contact Manager for Outlook on a server, see Manage your Business Contact Manager database on a server.

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Records and items are not sorting correctly

My records and items are not sorting correctly

To correctly sort records and items in a database, you need to use the same language version of Business Contact Manager for Outlook as the language version of Windows that is installed on your computer.

For more information about language versions, see the Regional and Language Options topic in Windows Help.

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Import business data

I'm looking for information about how to import business data from a different application.

For information about importing business data from a different program, see Import your data into Business Contact Manager.

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Workgroup issues only

I received a message stating that the remote user account I am looking for could not be found

In workgroup environments, you must have a user account on the computer on which the shared database is located. Check with the administrator of the remote computer to confirm that your user account exists.

I restored a shared database, but users cannot access the database.

If you have restored a database that was previously shared from a different computer, the old user names and passwords will not be recognized by the new computer. You must stop sharing the database and then share it again after you have restored it. In the process of sharing it again, you can then add users to access the database. See Share your Business Contact Manager data with other users.

I received a message stating that verification of my remote user account has failed.

Verify with the administrator of the remote machine that Simple File Sharing is not enabled and that the database is shared with you.

I received a message stating the following: Logon failure: user account restriction.

The computer on which the database is located may not allow blank passwords, may have logon restrictions by hour, or may have a policy that restricts the frequency of password changes that are allowed. Consider asking the administrator to reset your password manually.

I received a message stating that the password does not meet password policy requirements.

The computer on which the database is located may have password policies that require a minimum password length or special characters to be included in a password, or password history may be tracked to ensure pre-existing passwords are not reused. Consider asking the administrator to change your password manually.

I received a message stating that Business Contact Manager for Outlook could not change my password

  • Your remote account may have been locked out. This issue can occur if you type your remote password incorrectly and the security policy is configured to lock out user accounts after a set number of failed logon attempts. The administrator may need to reset your password.

  • Your remote account may be unavailable. Consider asking the administrator to reset your password.

  • Your remote account may have the User must change password at next logon setting enabled. You cannot use the remote password change functionality for Business Contact Manager for Outlook if this setting is enabled. Either ask the administrator of the remote computer to disable this setting on your remote user account, or to manually reset your password.

  • Your remote account may have the User cannot change password setting enabled. The administrator must manually reset your password or disable this setting on your user account.

  • If you have a blank password, the use of blank passwords for network authentication may be disabled. We recommend that you use non-blank passwords to access Business Contact Manager remote databases.

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Additional resources

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