Troubleshoot Power BI for Office 365 sites

Note   This article applies to the previous Power BI experience (commonly called Power BI for Office 365), and not to the new Power BI experience. Try the new Power BI. Read more about migrating from Power BI for Office 365 to the new Power BI.

The Power BI for Office 365 site doesn’t load

If you get an error message when you try to go to your Power BI site, remove it from your trusted sites.

  1. Go to the Trusted Sites list:

    • In Internet Explorer, go to Tools > Internet Options > Security > Trusted Sites > Sites.

    • In Chrome, go to Settings > Show Advanced Settings > Network > Change Proxy Settings > Security > Trusted Sites > Sites.

  2. If the Power BI sites URL ( is in the list of trusted sites, remove it.

More about Power BI for Office 365 sites

Power BI sites on Office 365

Look for an answer or ask a question in the Power BI forums

Applies To: Power BI

Was this information helpful?

Yes No

How can we improve it?

255 characters remaining

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!

Change language