Troubleshoot Business Contact records in Business Contact Manager

What happens if I create a new Business Contact record for an existing Account?

You can link a Business Contact record to only one Account record at any time. When you create a new Account record for an existing Business Contact, Business Contact Manager for Outlook automatically unlinks the prior Account from the Business Contact record.

How do I resolve duplicate Business Contact records?

When you save a Business Contact record with the same name or e-mail address as one that already exists in your Business Contacts folder, Business Contact Manager for Outlook displays a A duplicate item has been detected dialog box, prompting you to either add the new record or update the existing record with information from the new Business Contact record.

If you add a new record, a new Business Contact record will be added to your Business Contacts folder with the same name as the existing record. To distinguish between the two records, you can add an identifier to the name in either one of the Business Contact records.

If you update an existing record, Business Contact Manager for Outlook compares all the fields and replaces conflicting data with the data from the new record.

I can't open a communication history item that is linked to a Business Contact record

The link between the communication history item and the Business Contact record is broken, because the communication history item was either moved or deleted. To restore the link for a moved communication history item, relink the item to the Business Contact record.

I can't see the Business Contacts folder in the Navigation Pane

  1. To see the Folder List view, click the Folder List button   Button image  at the bottom of the Navigation Pane.

  2. In the Folder List, click the plus sign next to Business Contact Manager to expand the folder list.

I want to disable Business Contact Manager for Outlook

If you are not a small business owner, you might not want to use Business Contact Manager for Outlook.

Presuming that you have configured Business Contact Manager for Outlook by creating or selecting a database, you can disable Business Contact Manager for Outlook for your profile, or you can remove it from your computer. For more information about profiles, see Overview of Outlook e-mail profiles.

If you share your computer with other users who do use Business Contact Manager for Outlook, disable it for your profile only.

Note: Business Contact Manager for Outlook can be disabled only if it has been configured by completing the Startup Wizard.

  1. In Outlook, on the File menu, click Data File Management.

  2. On the Data Files tab, click Business Contact Manager, and then click Remove.

    The Business Contact Manager menu and toolbar are removed from Outlook for your profile.

If you want to remove Business Contact Manager for Outlook for all users, use Add or Remove Programs to uninstall it.

  • Microsoft Windows XP

    1. Close Outlook.

    2. On the Start menu, click Control Panel.

    3. In Control Panel, double-click Add or Remove Programs.

    4. In the Currently installed programs and updates list, click Business Contact Manager for Outlook 2007.

    5. Click Remove, and then follow the instructions on your screen.

  • Windows Vista

    1. Close Outlook.

    2. On the Start menu, click Control Panel,

    3. In Control Panel, click Programs and Features.

    4. On the Uninstall or change a program page, click Business Contact Manager for Outlook 2007.

    5. Click Uninstall/Change.

    6. Follow the instructions on your screen.

Note: Uninstalling Business Contact Manager for Outlook 2007 removes it from all user profiles on the computer.

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