In Outlook 2013, you can request delivery and read receipts when you send a message. Why? To make sure the recipients get it and open it, if you're not sure about the email address or if the recipients check their email, or maybe you'd just like to know the message got through. Whatever the case, adding a request is easy to do.
If you prefer to skip the video and go straight to written instructions, see Add and request read receipts and delivery notifications.
Track email with read receipts
You can request delivery and read receipts when you send a message. Whatever your reason for wanting to do so, adding a request is easy to do. (2:21)
When the receipt doesn't come
Not receiving a delivery or read receipt can mean a lot of things. It doesn’t mean your message wasn’t delivered, opened or read. It just means that your requests weren't fulfilled. (2:45)
A brief reminder of the key points in this course summary.
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