The animated graphic in my e-mail message doesn't work

Symptoms

When you receive an e-mail message that contains animated graphics, such as animated .gif files, only a static image appears.

Cause

Outlook does not display animated graphics files in the body of e-mail messages. Only the first frame of the animation appears.

Resolution

You can view the message in your Web browser to see the animation.

View an e-mail message in your Web browser (Outlook 2016, Outlook 2013, and Outlook 2010)

  1. Open the message.

  2. On the Message tab, in the Move group, click Actions, and then click View in Browser.

View an e-mail message in your Web browser (Outlook 2007)

  1. Open the message.

  2. On the Message tab, in the Actions group, click Other Actions, and then click View in Browser.

Connect with an expert
Contact us
Expand your skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×