Test your Skype for Business Online installation

Save time, reduce support calls, and increase user satisfaction by testing your Lync Online installation before you set it up for everyone in your organization.

Here’s what you need:

  • At least three Office 365 accounts (yours and at least two others).

  • A computer for each test account. Set them up like a typical computer would be in your organization.

  • An account with an audio conferencing provider for Lync Online. To learn more, see Configure dial-in conferencing.

What do you want to do?

Set up test accounts

Set up test computers

Set up dial-in conferencing

Test Lync Online features and devices

Set up test accounts

  1. Go to Admin > Office 365 > Users and groups, then select add Add and enter the required information.

  2. When you come to Step 4 (Email) enter your own email address. You’ll then have a record of the new user’s name and password.

  3. Repeat steps 1 and 2 until you have the number of test accounts you want. You need at least two accounts (besides your own) to test the online meeting capabilities of Lync Online.

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Set up test computers

On each test computer:

  1. Go to the Office 365 home page and sign in with credentials from one of our test accounts.

  2. Go to Settings Settings: update your profile, install software and connect it to the cloud, and then click Install software and connect it to the cloud.

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Set up dial-in conferencing

To provide telephone access to Lync Online meetings, set up an account with a dial-in audio conferencing provider. Here’s what you get:

  • Toll dial-in numbers, and toll-free numbers if available

  • For each user in your organization who schedules or leads meetings, a conference code and personal identification number (PIN)

After setting up your users for dial-in conferencing, they receive an automated email message with the dial-in numbers and conference code. This information is also automatically added to new Lync Meeting requests.

For details, see Configure dial-in conferencing.

To add dial-in conferencing information to the account of one of your test users

  1. Click Dial-in > dial-in users.

  2. Click the names of the users you want to set up for dial-in conferencing, and then click Edit Edit.

  3. Select your audio conferencing provider, type the requested information, and then click Save.

Dial-in conferencing setting



Choose your audio conferencing provider from the list.

Toll number (required)

Toll-free number

The phone numbers you received from the audio conferencing provider. Format the numbers like you want them to appear in Lync Meeting invitations.


The passcode, or conference code, for this user.

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Test Lync Online features and devices

Verify that the major Lync Online features are working as expected.

Sign in and sign out


Expected result

Sign in to Lync Online

The Lync main window appears, with the presence state you specified when you signed in

Sign out of Lync Online

The Lync sign-in screen is displayed

Exit Lync Online

The Lync window closes, and the Lync icon no longer appears in the Windows notification area.

Can’t sign in? See How to troubleshoot sign-in issues in Lync Online.

Contacts, presence, and instant messaging   


Expected result

Start an instant messaging (IM) session

The Lync conversation window appears, you type something, and receive a response from the person you contacted.

Send an instant message to more than one person

The Lync conversation window appears, you type something, and everyone in the conversation responds.

Search for a contact by using their first or last name

Your search results begin to appear as soon as you start typing.

Add a contact from the search results

The contact you added appears in the Contacts group you chose.

Set presence status manually

Your new presence status is reflected in other people’s Contacts list.

View a person's contact card

The person’s contact card appears near their name.

Person-to-person calls   


Expected result

Call someone on your Contacts list

The conversation window appears and you hear the call ringing. The person you’re calling receives a desktop alert and accepts the call, and the conversation window is updated when the other they’re connected.

Add audio to a Lync instant message conversation

The call is connected and you can IM and talk with the other person.

Add desktop sharing to your IM and Lync conversation

The desktop or program you shared is visible to the other person.



Expected result

Set up a Lync Meeting

A meeting invitation is sent to the people you specified.

Change participant settings for Lync Meetings

Varies depending on the option.

TIP: Under Access and presenters, you can experiment with different settings of the Who will bypass the lobby option.

Join a Lync Meeting

The conversation window opens, and your name appears in the list of meeting participants once you’re connected.

Mute and unmute meeting participants

The Muted icon appears next to the name of everyone in the meeting participant list. Only you can be heard when you speak.

Share a PowerPoint presentation

Your PowerPoint presentation is displayed on everyone’s computer in the Lync Meeting stage window.

Upload an attachment to the meeting

After upload, everyone else in the meeting and view and download the attachment.

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Applies To: Office 365 Admin, Office 365 Small Business Admin, Skype for Business, Skype for Business Online admin center, Skype for Business Online

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