Sync SharePoint files with the new OneDrive sync client

Sync SharePoint files with the new OneDrive sync client

If your organization has an Office 365 business subscription, you can sync your SharePoint Online files to a folder on your computer where you can work directly in File Explorer and access the files even when you're offline. Whenever you're online, any changes that you or others make will sync automatically.

Note: For information about syncing files on macOS, see Get started with the new OneDrive sync client on Mac OS X.

Set up syncing

  1. On the Office 365 app launcher, choose SharePoint, and then click the site with the files you want to sync.

  2. Click Documents or navigate to the subfolder you want to sync.

  3. Click the Sync button. (You only need to do this once on a computer to set up syncing on that computer. After you set up syncing, the files sync automatically.)

    Screenshot showing Sync button on a SharePoint library.
  4. If your browser requests permission to use "Microsoft OneDrive," confirm that this is okay.

    Important: If you see a screen that says "Which library do you want to sync?", your site hasn't been set up to sync with the OneDrive sync client. If you're the IT admin for your organization, see Enable users to sync SharePoint files with the new OneDrive sync client. If you're not the IT admin, and your screens don't look like the ones in this article, see Set up your computer to sync SharePoint on-premises files or contact your IT department.

  5. Choose the folders that you want to sync, and then click Start sync.

    Screenshot of dialog box allowing configuration of which folders to sync.

    The files will sync to a folder on your PC that has the name of your organization (for example, %userprofile%\Contoso). This folder is automatically added to the left pane in File Explorer. You can’t select to sync to a different location.

    Screenshot showing sync folders for OneDrive and sites.
  6. To sync the files on another computer, go to that computer and follow the steps again.

Notes: 

  • If you see a lock icon on synced files in File Explorer, it means the files are synced read-only. You might not have permission to edit the files, or the library might require checkout or have required columns or metadata. If you change the files on your computer, the changes won’t sync.

  • You can't move OneNote notebooks from one site to another on your computer, and if you move other Office files between sites, version history will be lost. To move Office files, go to the site and use the "Copy to" command.

  • If a site name includes a character such as “:” that isn’t supported in folder names in Windows, files on the site can’t be synced.

  • If you used the previous OneDrive for Business sync client, the folder structure for your synced folders might change when you begin syncing with the OneDrive sync client. On Windows 7 computers where you used the previous OneDrive for Business sync client, you might still see an old "SharePoint" folder under Favorites in File Explorer. You can remove the extra "SharePoint" favorite by right-clicking it and selecting Remove.

Change sync settings

To change the folders that sync for a site, or to stop syncing all files on a site, follow these steps:

  1. Right-click the blue OneDrive cloud icon in the notification area, at the far right of the taskbar, and then click Settings.

    OneDrive app in System Tray

    (You might need to click the Show hidden icons arrow The Show hidden icons button. next to the notification area to see the OneDrive icon.)

  2. Click the Account tab to see a list of all your syncing sites.

    Screenshot of account settings in the OneDrive sync client.
  3. To change the folders that you're syncing, click Choose folders for that library, and then choose the folders that you want to sync. To stop syncing a site, click Stop sync next to the site. (Copies of the files remain on your computer. You can delete them if you want.)

Get Support

If you run into any issues, please let us know:

  1. Right-click the blue OneDrive icon in the navigation area, at the far right of the taskbar.

  2. Click Report a problem.

  3. Include a brief description of your issue and then click OK.

You'll receive an email notification with a support ticket number to track your issue.

See Also

Fix OneDrive sync problems

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